Support Board
Date/Time: Thu, 20 Mar 2025 18:31:24 +0000
Only getting one 1
View Count: 684
| [2022-11-13 23:50:20] |
| TravelGoals - Posts: 14 |
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Hello, I am only getting one 1" candle on my 1" candle chart. I was attempting to load a replay chart this afternoon and my one min chart is stuck in this cycle where it will only display the current 1" candle. I read through your support FAQ's and did delete and redownload the data and it did not work. I closed and restarted it without it fixing. I also downloaded SC and uploaded my chartbook to my husband's computer and the problem is on that one as well. Our internet is fine and no viruses are detected on my computer. So it must be a Sierra Chart systems problem. This is very frustrating. I need my 1 min chart to function properly. Becky Date Time Of Last Edit: 2022-11-14 00:30:28
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| [2022-11-14 00:32:22] |
| Sierra_Chart Engineering - Posts: 18860 |
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So we can understand this better, provide an image of the chart , by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Have you tried opening a new chart with File >> Open Intraday Chart? Also refer to this section here in regards to missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-14 00:32:52
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| [2022-11-14 19:16:48] |
| TravelGoals - Posts: 14 |
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https://www.sierrachart.com/image.php?Image=1668453345809.png Here is the screenshot. I did the work through on the above link and no changes. Can I please get a person. |
| [2022-11-14 20:47:12] |
| Sierra_Chart Engineering - Posts: 18860 |
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Can you open a new chart for that symbol and see if all of the bars display. We can do a remote assistance session to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-14 20:49:14
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| [2022-11-14 23:10:22] |
| TravelGoals - Posts: 14 |
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I would love a remote assistance session!! I have opened new charts, some work, some don't. My 15 min doesn't, but my hourly does. What time can we remote? |
| [2022-11-14 23:32:11] |
| TravelGoals - Posts: 14 |
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Running to grab my kids from school. Can we please remote and fix my system at 4:45pm PST this afternoon? Or later. I'll be home the rest of the evening.
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| [2022-11-15 15:28:51] |
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Sorry for the delay. Most any time today will be fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 16:24:52] |
| TravelGoals - Posts: 14 |
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Excellent. Can we please do 9:30 PST?
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| [2022-11-15 16:44:52] |
| Sierra_Chart Engineering - Posts: 18860 |
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Yes we will put this time down to call. But we are also available now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 17:37:53] |
| TravelGoals - Posts: 14 |
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I had a preschooler to get to school. I am at my workstation now. Call me when ready. Thank you!!
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| [2022-11-15 17:40:36] |
| Sierra_Chart Engineering - Posts: 18860 |
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In about 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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