Support Board
Date/Time: Wed, 19 Mar 2025 02:31:53 +0000
NO LIVE DATA FEED
View Count: 661
| [2022-11-07 22:07:08] |
| User967628 - Posts: 5 |
|
When I updated my SC to the newest version I`ve lost the live data feed and can`t get it to work in real time. I only get delayed data. Currently using Denali. It`s showing CQG ...... I switched it to SC Data -All Services and it`s still just showing a delayed feed.
|
| [2022-11-08 16:42:00] |
| John - SC Support - Posts: 38782 |
|
You are not setup to get any data from our Denali Exchange Data Feed and we no longer bring in data from CQG for the CME Group and EUREX. To setup the Denali Exchange Data Feed for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 03:13:38] |
| User967628 - Posts: 5 |
|
I thought I did have a Denali feed. I have been paying SC $46.00 a month for several months now. I`m confused. I just received an email telling me I need to reload my monthly balance. I have service pack either 11 or 12. Your help is greatly appreciated if you can help me clear this up. Thanks in advance.
|
| [2022-11-09 10:19:10] |
| DevilByNight - Posts: 3 |
|
Could you kindly follow up on my ticket which is related to payments. It sits for a whole week and there is not a single answer. Should I post my payment confirmations on public boards because you can't resolve a ticket? My Denali FEED has been canceled over no payments, while I paid just before it got deactivated. Date Time Of Last Edit: 2022-11-09 10:20:08
|
| [2022-11-09 15:13:46] |
| John - SC Support - Posts: 38782 |
|
User967628: Packages 10, 11, and 12 are required in order to get the real-time data from us, or from any source. But it only part of what needs to occur. You also need to complete the exchange agreements, and activate and pay for the exchanges for which you want the real-time data. Follow the instructions at the following link for CME Group data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 15:17:53] |
| John - SC Support - Posts: 38782 |
|
DevilByNight: You should open a new thread for your issue, as it is completely separate from the issue the other user is dealing with. As to your particular issue, the problem is that you activated the exchange on the last day of the month (October 31, 2022). The exchanges renew on a calendar month basis, therefore you paid for access for just the one day. This is how the exchanges work, and they do not give refunds. Therefore, you need to pay again for the exchange for the month of November. We apologize that the ticket you opened on this has not been answered in a timely fashion. We will have to look into that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: