Support Board
Date/Time: Wed, 19 Mar 2025 19:50:12 +0000
Denali Data Feed
View Count: 474
| [2022-10-31 22:50:33] |
| User236206 - Posts: 2 |
|
Hi - I set up the Denali data feed with this account. I receive real time quotes on most charts I load. But the charts don't update: The current price line moves with real time quotes, but no updated chart graphics. I also tried downloading $IVX, butthe chart doesn't load at all. I do have Sierra working perfectly on my AMP account, with CQG data feed Thanks |
| [2022-11-01 10:18:58] |
| Sierra_Chart Engineering - Posts: 18844 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 13:08:41] |
| User236206 - Posts: 2 |
|
This is for symbol ESZ22 File >> Disconnect selected. | 2022-11-01 09:06:43.921 SC Data - All Services | Waiting for socket receive thread to end | 2022-11-01 09:06:43.927 DTC Client socket (4) | CloseSocket call. | 2022-11-01 09:06:43.928 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:06:43.928 SC Data - All Services | Disconnected from the server. | 2022-11-01 09:06:43.928 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-11-01 09:06:43.928 DTC Client socket (3) | CloseSocket call. | 2022-11-01 09:06:43.928 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:06:43.928 SC DTC Data with Market Depth | Disconnected from the server. | 2022-11-01 09:06:43.928 SC Data - All Services | Disconnected. | 2022-11-01 09:06:43.928 SC Data - All Services | Connected to server complete. | 2022-11-01 09:07:29.534 Triggering next historical data download in queue. | 2022-11-01 09:07:29.534 Triggering next historical data download in queue. | 2022-11-01 09:07:29.534 Triggering next historical data download in queue. | 2022-11-01 09:07:29.534 Triggering next historical data download in queue. | 2022-11-01 09:07:29.534 No download requests in the queue to start downloads for. | 2022-11-01 09:07:29.540 No download requests in the queue to start downloads for. | 2022-11-01 09:07:29.541 No download requests in the queue to start downloads for. | 2022-11-01 09:07:29.541 No download requests in the queue to start downloads for. | 2022-11-01 09:07:29.541 Using symbol data fast lookup vector | 2022-11-01 09:07:29.610 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 1 Service code: statscalc | 2022-11-01 09:07:29.610 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-11-01 09:07:29.610 SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 1 | 2022-11-01 09:07:29.610 Added historical Intraday data request for NISS-NYSE to the queue. | 2022-11-01 09:07:29.610 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2022-11-01 09:07:29.610 Triggering next historical data download in queue. | 2022-11-01 09:07:29.610 DTC Client socket (1) | Creating socket. | 2022-11-01 09:07:29.611 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-01 09:07:29.611 DTC Client socket (1) | Connecting to IP: 142.215.18.104. | 2022-11-01 09:07:29.611 Delaying start of download for NISS-NYSE. | 2022-11-01 09:07:29.616 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-11-01 09:07:29.620 SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 2 Service code: cme | 2022-11-01 09:07:29.620 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-11-01 09:07:29.620 SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 2 | 2022-11-01 09:07:29.620 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-01 09:07:29.620 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-11-01 09:07:29.620 Triggering next historical data download in queue. | 2022-11-01 09:07:29.620 DTC Client socket (2) | Creating socket. | 2022-11-01 09:07:29.621 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-11-01 09:07:29.621 DTC Client socket (2) | Connecting to IP: 142.215.18.103. | 2022-11-01 09:07:29.621 SC Data - All Services | Starting real-time market data updates for: F.US.ENQM19. ID: 3 | 2022-11-01 09:07:29.627 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.ENQM19 | 2022-11-01 09:07:29.627 SC Data - All Services | Requesting security definition data for: F.US.ENQM19. ID: 3 | 2022-11-01 09:07:29.627 No historical data client is currently set to download historical Intraday data for F.US.ENQM19. | 2022-11-01 09:07:29.627 Real-time Intraday chart data file updates started for F.US.ENQM19 | 2022-11-01 09:07:29.627 Intraday chart data file opened for F.US.ENQM19 | 2022-11-01 09:07:29.627 SC DTC Data with Market Depth | Network connection to server complete. | 2022-11-01 09:07:30.044 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-11-01 09:07:30.044 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-01 09:07:30.044 SC Data - All Services | Network connection to server complete. | 2022-11-01 09:07:30.044 SC Data - All Services | Starting socket receive thread. | 2022-11-01 09:07:30.044 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-01 09:07:30.044 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NASDAQ. ID: 4 Service code: statscalc | 2022-11-01 09:07:30.045 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NASDAQ. ID: 4 | 2022-11-01 09:07:30.045 Added historical Intraday data request for TICK-NASDAQ to the queue. | 2022-11-01 09:07:30.045 Intraday data recording state for symbol TICK-NASDAQ is set to download 'Pending'. | 2022-11-01 09:07:30.045 Triggering next historical data download in queue. | 2022-11-01 09:07:30.045 SC DTC Data with Market Depth | Starting real-time market data updates for: ADV-NYSE. ID: 5 Service code: statscalc | 2022-11-01 09:07:30.054 SC DTC Data with Market Depth | Requesting security definition data for: ADV-NYSE. ID: 5 | 2022-11-01 09:07:30.054 Added historical Intraday data request for ADV-NYSE to the queue. | 2022-11-01 09:07:30.054 Intraday data recording state for symbol ADV-NYSE is set to download 'Pending'. | 2022-11-01 09:07:30.054 Triggering next historical data download in queue. | 2022-11-01 09:07:30.054 SC Data - All Services | Starting real-time market data updates for: $IVX. ID: 6 Service code: sp.index | 2022-11-01 09:07:30.068 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $IVX | 2022-11-01 09:07:30.068 SC Data - All Services | Requesting security definition data for: $IVX. ID: 6 | 2022-11-01 09:07:30.068 Added historical Intraday data request for $IVX to the queue. | 2022-11-01 09:07:30.068 Intraday data recording state for symbol $IVX is set to download 'Pending'. | 2022-11-01 09:07:30.068 Triggering next historical data download in queue. | 2022-11-01 09:07:30.068 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:30.109 SC Data - All Services | Sending logon request message. | 2022-11-01 09:07:30.109 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:30.114 SC DTC Data with Market Depth | Sending logon request message. | 2022-11-01 09:07:30.114 SC Data - All Services | Received logon response. | 2022-11-01 09:07:30.171 SC Data - All Services | Server Name: RealTime Server. | 2022-11-01 09:07:30.171 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-01 09:07:30.171 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-11-01 09:07:30.171 SC Data - All Services | Waiting for socket receive thread to end | 2022-11-01 09:07:30.171 DTC Client socket (2) | CloseSocket call. | 2022-11-01 09:07:30.172 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:30.172 SC Data - All Services | Disconnected from the server. | 2022-11-01 09:07:30.172 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-11-01 09:07:30.172 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-11-01 09:07:30.225 DTC Client socket (2) | Closed. | 2022-11-01 09:07:30.225 SC DTC Data with Market Depth | Received logon response. | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Successfully connected. | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Trading is not supported. | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADV-NYSE | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-NYSE | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NASDAQ | 2022-11-01 09:07:30.771 SC DTC Data with Market Depth | Received security definition for symbol ADV-NYSE | 2022-11-01 09:07:30.926 SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2022-11-01 09:07:30.926 SC DTC Data with Market Depth | Received security definition for symbol TICK-NASDAQ | 2022-11-01 09:07:30.926 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2022-11-01 09:07:32.192 DTC Client socket (2) | Creating socket. | 2022-11-01 09:07:32.193 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-11-01 09:07:32.193 DTC Client socket (2) | Connecting to IP: 162.251.232.237. | 2022-11-01 09:07:32.193 SC Data - All Services | Network connection to server complete. | 2022-11-01 09:07:32.377 SC Data - All Services | Starting socket receive thread. | 2022-11-01 09:07:32.377 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-01 09:07:32.377 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:32.438 SC Data - All Services | Sending logon request message. | 2022-11-01 09:07:32.438 SC Data - All Services | Received logon response. | 2022-11-01 09:07:33.376 SC Data - All Services | Server Name: SC Realtime Server. | 2022-11-01 09:07:33.376 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-01 09:07:33.376 SC Data - All Services | Successfully connected. | 2022-11-01 09:07:33.376 SC Data - All Services | Trading is not supported. | 2022-11-01 09:07:33.376 SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22 | 2022-11-01 09:07:33.376 SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-11-01 09:07:33.501 HD Request # 18 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2022-11-01 09:07:35.384 HD Request # 18 | Download start date-time: 2022-11-01 09:06:44.000000. File last date-time: 2022-11-01 09:06:44.954000 | 2022-11-01 09:07:35.385 HD Request # 18 | Using server: ds12.sierracharts.com port 10149 | 2022-11-01 09:07:35.385 Socket (5) | Creating socket. | 2022-11-01 09:07:35.385 Socket (5) | New receive buffer size: 5242880 | 2022-11-01 09:07:35.385 Socket (5) | Connecting to IP: 142.215.18.104. | 2022-11-01 09:07:35.385 HD Request # 18 | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:35.510 HD Request # 18 | Sending historical data logon request message. | 2022-11-01 09:07:35.510 HD Request # 18 | Requesting Intraday data. Start date-time: 2022-11-01 09:06:44. Record interval: 0. Symbol: NISS-NYSE | 2022-11-01 09:07:36.078 HD Request # 18 | Decompressing data. | 2022-11-01 09:07:36.133 HD Request # 18 | Receiving Intraday data for NISS-NYSE starting at 2022-11-01 09:06:44.000000 | 2022-11-01 09:07:36.133 Socket (5) | CloseSocket call. | 2022-11-01 09:07:36.134 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:36.134 Historical data download thread signaled to stop. | 2022-11-01 09:07:36.134 HD Request # 18 | Timestamp of first Intraday data file record written: 2022-11-01 09:06:45.000000. | 2022-11-01 09:07:36.134 HD Request # 18 | Received 53 Intraday data records from 2022-11-01 09:06:44.000000 to 2022-11-01 09:07:36.000000 (52.0 seconds) and wrote 52 records for NISS-NYSE | 2022-11-01 09:07:36.134 HD Request # 18 | Add time&sales data | Remembered last file record date-time: 2022-11-01 13:07:36.000000 | 2022-11-01 09:07:36.135 Added 5 Time and Sales records to Intraday data file for NISS-NYSE after download. | 2022-11-01 09:07:36.135 HD Request # 18 | Completion time: 1s. | 2022-11-01 09:07:36.135 HD Request # 18 | Intraday data download complete for NISS-NYSE. Unique request ID: 17 | 2022-11-01 09:07:36.135 Removing historical data download ID 17. | 2022-11-01 09:07:36.135 Real-time Intraday chart data file updates started for NISS-NYSE | 2022-11-01 09:07:36.135 Intraday chart data file opened for NISS-NYSE | 2022-11-01 09:07:36.135 HD Request # 18 | Enabling Intraday chart updating for symbol. | 2022-11-01 09:07:36.135 Triggering next historical data download in queue. | 2022-11-01 09:07:36.135 Delaying start of download for ESZ22-CME. | 2022-11-01 09:07:36.135 Socket (5) | Socket gracefully closed by remote side. | 2022-11-01 09:07:36.189 Socket (5) | Closed. | 2022-11-01 09:07:36.189 Opened cached Intraday file: C:\SierraChart\Data\NISS-NYSE.scid. Thread ID: 18504 | 2022-11-01 09:07:36.361 HD Request # 19 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-01 09:07:38.371 HD Request # 19 | Download start date-time: 2022-11-01 09:06:45.000000. File last date-time: 2022-11-01 09:06:45.013004 | 2022-11-01 09:07:38.372 HD Request # 19 | Using server: ds21.sierracharts.com port 10150 | 2022-11-01 09:07:38.372 Socket (5) | Creating socket. | 2022-11-01 09:07:38.372 Socket (5) | New receive buffer size: 5242880 | 2022-11-01 09:07:38.372 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-11-01 09:07:38.372 HD Request # 19 | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:38.492 HD Request # 19 | Sending historical data logon request message. | 2022-11-01 09:07:38.492 HD Request # 19 | Requesting Intraday data. Start date-time: 2022-11-01 09:06:45. Record interval: 0. Symbol: ESZ22 | 2022-11-01 09:07:39.027 HD Request # 19 | Decompressing data. | 2022-11-01 09:07:39.084 HD Request # 19 | Receiving Intraday data for ESZ22-CME starting at 2022-11-01 09:06:45.012000 | 2022-11-01 09:07:39.085 Socket (5) | CloseSocket call. | 2022-11-01 09:07:39.086 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:39.086 Historical data download thread signaled to stop. | 2022-11-01 09:07:39.086 HD Request # 19 | Timestamp of first Intraday data file record written: 2022-11-01 09:06:45.492000. | 2022-11-01 09:07:39.086 HD Request # 19 | Received 653 Intraday data records from 2022-11-01 09:06:45.012000 to 2022-11-01 09:07:37.715003 (52.7 seconds) and wrote 641 records for ESZ22-CME | 2022-11-01 09:07:39.086 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 2022-11-01 13:07:37.715003 | 2022-11-01 09:07:39.087 HD Request # 19 | Completion time: 1s. | 2022-11-01 09:07:39.087 HD Request # 19 | Intraday data download complete for ESZ22-CME. Unique request ID: 18 | 2022-11-01 09:07:39.087 Removing historical data download ID 18. | 2022-11-01 09:07:39.087 Real-time Intraday chart data file updates started for ESZ22-CME | 2022-11-01 09:07:39.087 Intraday chart data file opened for ESZ22-CME | 2022-11-01 09:07:39.087 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2022-11-01 09:07:39.087 Triggering next historical data download in queue. | 2022-11-01 09:07:39.087 HD Request # 20 | Downloading Intraday chart data for TICK-NASDAQ to the file TICK-NASDAQ.scid. Service: statscalc | 2022-11-01 09:07:39.087 HD Request # 20 | Download start date-time: 2022-11-01 09:06:44.000000. File last date-time: 2022-11-01 09:06:44.954001 | 2022-11-01 09:07:39.088 HD Request # 20 | Using server: ds13-3.sierracharts.com port 10149 | 2022-11-01 09:07:39.088 Socket (6) | Creating socket. | 2022-11-01 09:07:39.088 Socket (6) | New receive buffer size: 5242880 | 2022-11-01 09:07:39.088 Socket (6) | Connecting to IP: 162.251.232.235. | 2022-11-01 09:07:39.088 Socket (5) | Socket gracefully closed by remote side. | 2022-11-01 09:07:39.138 Socket (5) | Closed. | 2022-11-01 09:07:39.138 HD Request # 20 | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:39.189 HD Request # 20 | Sending historical data logon request message. | 2022-11-01 09:07:39.189 HD Request # 20 | Requesting Intraday data. Start date-time: 2022-11-01 09:06:44. Record interval: 0. Symbol: TICK-NASDAQ | 2022-11-01 09:07:39.886 HD Request # 20 | Decompressing data. | 2022-11-01 09:07:39.930 HD Request # 20 | Receiving Intraday data for TICK-NASDAQ starting at 2022-11-01 09:06:44.000000 | 2022-11-01 09:07:39.931 Socket (6) | CloseSocket call. | 2022-11-01 09:07:39.931 Historical data download thread signaled to stop. | 2022-11-01 09:07:39.931 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:39.931 HD Request # 20 | Timestamp of first Intraday data file record written: 2022-11-01 09:06:45.000000. | 2022-11-01 09:07:39.931 HD Request # 20 | Received 56 Intraday data records from 2022-11-01 09:06:44.000000 to 2022-11-01 09:07:39.000000 (55.0 seconds) and wrote 55 records for TICK-NASDAQ | 2022-11-01 09:07:39.932 HD Request # 20 | Add time&sales data | Remembered last file record date-time: 2022-11-01 13:07:39.000000 | 2022-11-01 09:07:39.933 Added 16 Time and Sales records to Intraday data file for TICK-NASDAQ after download. | 2022-11-01 09:07:39.933 HD Request # 20 | Completion time: 0s. | 2022-11-01 09:07:39.933 HD Request # 20 | Intraday data download complete for TICK-NASDAQ. Unique request ID: 19 | 2022-11-01 09:07:39.933 Removing historical data download ID 19. | 2022-11-01 09:07:39.933 Real-time Intraday chart data file updates started for TICK-NASDAQ | 2022-11-01 09:07:39.933 Intraday chart data file opened for TICK-NASDAQ | 2022-11-01 09:07:39.933 HD Request # 20 | Enabling Intraday chart updating for symbol. | 2022-11-01 09:07:39.933 Triggering next historical data download in queue. | 2022-11-01 09:07:39.933 HD Request # 21 | Downloading Intraday chart data for ADV-NYSE to the file ADV-NYSE.scid. Service: statscalc | 2022-11-01 09:07:39.933 HD Request # 21 | Download start date-time: 2022-11-01 09:06:44.000000. File last date-time: 2022-11-01 09:06:44.954000 | 2022-11-01 09:07:39.934 HD Request # 21 | Using server: ds4.sierracharts.com port 10150 | 2022-11-01 09:07:39.934 Socket (5) | Creating socket. | 2022-11-01 09:07:39.934 Socket (5) | New receive buffer size: 5242880 | 2022-11-01 09:07:39.934 Socket (5) | Connecting to IP: 142.215.18.105. | 2022-11-01 09:07:39.934 Socket (6) | Socket gracefully closed by remote side. | 2022-11-01 09:07:39.976 Socket (6) | Closed. | 2022-11-01 09:07:39.976 HD Request # 21 | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:40.049 HD Request # 21 | Sending historical data logon request message. | 2022-11-01 09:07:40.049 HD Request # 21 | Requesting Intraday data. Start date-time: 2022-11-01 09:06:44. Record interval: 0. Symbol: ADV-NYSE | 2022-11-01 09:07:40.614 HD Request # 21 | Decompressing data. | 2022-11-01 09:07:40.668 HD Request # 21 | Receiving Intraday data for ADV-NYSE starting at 2022-11-01 09:06:44.000000 | 2022-11-01 09:07:40.668 Socket (5) | CloseSocket call. | 2022-11-01 09:07:40.669 Historical data download thread signaled to stop. | 2022-11-01 09:07:40.669 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:40.669 HD Request # 21 | Timestamp of first Intraday data file record written: 2022-11-01 09:06:45.000000. | 2022-11-01 09:07:40.669 HD Request # 21 | Received 58 Intraday data records from 2022-11-01 09:06:44.000000 to 2022-11-01 09:07:41.000000 (57.0 seconds) and wrote 57 records for ADV-NYSE | 2022-11-01 09:07:40.669 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2022-11-01 13:07:41.000000 | 2022-11-01 09:07:40.670 Added 3 Time and Sales records to Intraday data file for ADV-NYSE after download. | 2022-11-01 09:07:40.670 HD Request # 21 | Completion time: 1s. | 2022-11-01 09:07:40.671 HD Request # 21 | Intraday data download complete for ADV-NYSE. Unique request ID: 20 | 2022-11-01 09:07:40.671 Removing historical data download ID 20. | 2022-11-01 09:07:40.671 Real-time Intraday chart data file updates started for ADV-NYSE | 2022-11-01 09:07:40.671 Intraday chart data file opened for ADV-NYSE | 2022-11-01 09:07:40.671 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2022-11-01 09:07:40.671 Triggering next historical data download in queue. | 2022-11-01 09:07:40.671 HD Request # 22 | Downloading Intraday chart data for $IVX to the file $IVX.scid. Service: sp.index | 2022-11-01 09:07:40.671 HD Request # 22 | Download start date-time: 2022-10-31 17:41:04.000000. File last date-time: 2022-10-31 17:41:04.005000 | 2022-11-01 09:07:40.671 HD Request # 22 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-11-01 09:07:40.671 Socket (6) | Creating socket. | 2022-11-01 09:07:40.672 Socket (6) | New receive buffer size: 5242880 | 2022-11-01 09:07:40.672 Socket (6) | Connecting to IP: 8.18.161.133. | 2022-11-01 09:07:40.672 Socket (5) | Socket gracefully closed by remote side. | 2022-11-01 09:07:40.722 Socket (5) | Closed. | 2022-11-01 09:07:40.722 HD Request # 22 | Setting DTC encoding to Binary VLS | 2022-11-01 09:07:40.774 HD Request # 22 | Sending historical data logon request message. | 2022-11-01 09:07:40.774 HD Request # 22 | Requesting Intraday data. Start date-time: 2022-10-31 17:41:04. Record interval: 0. Symbol: $IVX | 2022-11-01 09:07:41.272 HD Request # 22 | Decompressing data. | 2022-11-01 09:07:41.322 HD Request # 22 | Receiving Intraday data for $IVX starting at 2022-10-31 17:41:04.005000 | 2022-11-01 09:07:41.322 Socket (6) | CloseSocket call. | 2022-11-01 09:07:41.322 Historical data download thread signaled to stop. | 2022-11-01 09:07:41.322 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-11-01 09:07:41.322 HD Request # 22 | Received 1 Intraday data record from 2022-10-31 17:41:04.005000 to 2022-10-31 17:41:04.005000 (0.0 seconds) and wrote 0 records for $IVX | 2022-11-01 09:07:41.322 HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2022-10-31 21:41:04.005000 | 2022-11-01 09:07:41.323 HD Request # 22 | Completion time: 1s. | 2022-11-01 09:07:41.323 HD Request # 22 | Intraday data download complete for $IVX. Unique request ID: 21 | 2022-11-01 09:07:41.323 Removing historical data download ID 21. | 2022-11-01 09:07:41.323 Real-time Intraday chart data file updates started for $IVX | 2022-11-01 09:07:41.323 Intraday chart data file opened for $IVX | 2022-11-01 09:07:41.323 HD Request # 22 | Enabling Intraday chart updating for symbol. | 2022-11-01 09:07:41.323 Triggering next historical data download in queue. | 2022-11-01 09:07:41.323 No download requests in the queue to start downloads for. | 2022-11-01 09:07:41.323 Socket (6) | Socket gracefully closed by remote side. | 2022-11-01 09:07:41.370 Socket (6) | Closed. | 2022-11-01 09:07:41.370 Opened cached Intraday file: C:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 18504 | 2022-11-01 09:07:41.394 Opened cached Intraday file: C:\SierraChart\Data\TICK-NASDAQ.scid. Thread ID: 18504 | 2022-11-01 09:07:41.395 Opened cached Intraday file: C:\SierraChart\Data\ADV-NYSE.scid. Thread ID: 18504 | 2022-11-01 09:07:41.396 |
| [2022-11-01 13:43:49] |
| Sierra_Chart Engineering - Posts: 18844 |
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We do not see a problem in this log. Therefore, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart The issue probably is related to Session Times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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