Support Board
Date/Time: Wed, 19 Mar 2025 18:41:16 +0000
ERROR MESSAGE - CQG
View Count: 327
| [2022-10-31 13:21:28] |
| Samuel David - Posts: 22 |
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Dear Support, My ac is up to date in terms of payment but getting following msg: "Connection error message from service "CGQ WebAPI| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - Contact your FCM" What could be the issue? Appreciate assist Best, Samuel |
| [2022-10-31 13:39:27] |
| Sierra_Chart Engineering - Posts: 18843 |
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Refer to 8 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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