Support Board
Date/Time: Wed, 19 Mar 2025 18:26:07 +0000
After payment, Sierra became inactive
View Count: 385
| [2022-10-28 09:10:16] |
| User348686 - Posts: 4 |
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Good day. Yesterday made a payment of $ 125 account: AC123143A. In this way, I extended my access activity by 6 months. The sierra panel soon became inactive. Please help. Greetings. Andrzej Kozłowski |
| [2022-10-28 11:21:04] |
| Sierra_Chart Engineering - Posts: 18843 |
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We see you are using CQG. CQG requires service package 10 or higher now. Refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs We have given you free access to service package 12 for the next 30 days. After that you will need to change your service package to 10: ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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