Support Board
Date/Time: Wed, 19 Mar 2025 09:03:05 +0000
Price is moving but the chart does not load.
View Count: 400
| [2022-10-21 14:11:58] |
| User564828 - Posts: 2 |
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Hello SC Team, I am in Topstep on simulated data feed. I couldn't see candlesticks from today's session once I opended SC. The price was moving on the side bar but the candles did not load on the chart (see attachment). This is a second time something like this happened. First time it suddenly started to function properly after a few hours. This time I can see "Downloading Historical Data. Bars may not appear until done." ... and I am waiting and waiting, and nothing happens. Yesterday everything was working just fine. I did not change anything in my settings. What might be the issue here? Please help. Best, Bartosz |
 chart.pdf - Attached On 2022-10-21 13:55:14 UTC - Size: 102.81 KB - 148 views |
| [2022-10-21 16:53:18] |
| Sierra_Chart Engineering - Posts: 18841 |
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We see you are using Rithmic. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy You just need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And then cancel all of the downloads with Edit >> Cancel All Downloads and follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-21 16:54:26
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