Support Board
Date/Time: Wed, 19 Mar 2025 02:31:59 +0000
delayed data feed
View Count: 635
| [2022-10-20 16:57:25] |
| User837600 - Posts: 2 |
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hey support i connected to SC data all services through my free trial and the data is been delayed by about 10min and a few seconds if im not allowed ths services as they should be i cant pay for it i mean the whole reason of the free trial is to get a sneak peak of what id enjoy after paying for the package
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| [2022-10-20 19:45:19] |
| John - SC Support - Posts: 38782 |
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The delayed streaming data is available to all customers on a valid package, including trial, at no cost. So you are correctly getting this data. The delayed streaming data acts, in all ways, the same as the real-time data, but is delayed by 10-15 minutes (depending on exchange). We recommend using this while on trial, as you would have to pay for the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-22 14:18:43] |
| User837600 - Posts: 2 |
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so which is is the cheapest package i can pay for with order flow and volume profile with REAL TIME data
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| [2022-10-24 15:03:01] |
| John - SC Support - Posts: 38782 |
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To get the Real-Time data you need to be on of the Integrated packages. And since you state that you want Order Flow (our Numbers Bars) you will need to be on Package 11. The cost is $46.00 per month, or cheaper with 3 month or 6 month options. What are the exchanges for which you are wanting real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-24 18:27:37] |
| spe533 - Posts: 2 |
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Same Question sort of - But i thought i was subscribed to everything and account seems up to date.. however- watching on two different platforms i noticed that sierra is off by 10mins or so. Ive been off of sierra for a month or so, so i updated the data, reconnected from sc data to teton, i guess im missing something..but, account says renews in 86 days. |
| [2022-10-24 22:27:19] |
| John - SC Support - Posts: 38782 |
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spe533: The exchanges that you had active were deactivated since you did not have enough funds for them to renew. Keep in mind the exchanges are a separate payment from the Usage Time and they renew on the first day of each month. You can activate the exchanges that you need at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind that regardless of when you activate the exchange, you pay the full amount for the month in which you are activating it. Therefore, if you activated the exchange today, you would pay the full price for the remainder of October (7 days) and then pay the full amount again on November 1 for November. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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