Support Board
Date/Time: Fri, 21 Mar 2025 10:24:17 +0000
Data Feed Agreement Change
View Count: 505
| [2022-10-19 22:11:37] |
| George Ionescu - Posts: 12 |
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Hello Last month I have activated Denali Pack 12 + CME Non-Professional Certification based on a deal I had with Ironbeam FCM for a real trading account. I've never been connected to the Ironbeam services. In the meantime, I change my broker to Stage5/Advantage. Finally, only yesterday I successfully connected my Sierra account and platform to the Teton Order routing througth Advantage FCM. Currently I'm facing issues in getting real data. I think the problem is where I declared in my exchange agreement Ironbeam as my broker. The issues are the followings: - On the Help/About/..Exchanges List I see the note: CME (trading account required). - For Mini and Micro S&P 500 I have good data - I see price movement - For Most of the CME Futures I see black screen - For GCZ22 (gold) the chart is delayed - On the Quote Board I see only 0s. Could you please give me a hand? I think that, probably I should change the agreement with CME. Thanks |
| [2022-10-19 22:17:42] |
| John - SC Support - Posts: 38835 |
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It is definitely not an issue with the Agreements. Once you have those accepted, then the important thing is that you connect to your trading account at least once a month. Now that you are with Stage5, this is not an issue, and we see that your verification for the CME Non-Professional requirement is up to date (currently good through November 17, 2022). Everything about your account looks good, so there would have to be something else going on. The first thing we want you to do is to open your chartbooks and select Edit >> Translate Symbols to Current Service. This will update any symbols that were set for a different service to what is needed for your connection to our Teton Order Routing Service. Let us know if you continue to have issues after you do the above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-20 16:05:15] |
| George Ionescu - Posts: 12 |
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Hello I'm still not able to receive data for SPZ22 (S&P500). No data download coming. I have submitted my message log. Software version: 2448 64-bit | 2022-10-20 11:56:04.581 Primary Thread ID: 6724 | 2022-10-20 11:56:04.581 Usage end date: 2022-11-13 | 2022-10-20 11:56:04.581 Enabled for: Advanced Features 2. | 2022-10-20 11:56:04.581 Enabled for: Sierra Chart Historical Data Service. | 2022-10-20 11:56:04.581 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-20 11:56:04.581 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-20 11:56:04.581 Enabled for exchange2: CME (Trading Account Required) | 2022-10-20 11:56:04.581 Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-20 11:56:04.581 Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-20 11:56:04.581 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-20 11:56:04.581 Enabled for exchange2: fairx_exchange.data | 2022-10-20 11:56:04.581 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-20 11:56:04.581 Current selected Data/Trading service: Teton CME Order Routing | 2022-10-20 11:56:04.581 Custom symbol settings values: disabled | 2022-10-20 11:56:04.581 Chart Update Interval: 500 | 2022-10-20 11:56:04.581 Intraday Data Storage Time Unit: 0 | 2022-10-20 11:56:04.581 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-20 11:56:04.581 2022-10-20 15:56:04 Local computer time in UTC | 2022-10-20 11:56:04.581 2022-10-20 11:56:04 Local computer time in SC Time Zone | 2022-10-20 11:56:04.581 2022-10-20 15:10:42 Server time in UTC | 2022-10-20 11:56:04.581 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-10-20 11:56:04.581 Program path: C:\SierraChart\ | 2022-10-20 11:56:04.581 Data Files path: C:\SierraChart\Data\ | 2022-10-20 11:56:04.581 OS Version Number: 10.0 | 2022-10-20 11:56:04.582 Locale Setting: C | 2022-10-20 11:56:04.582 DLLs: UserContributedStudies_64.dll | 2022-10-20 11:56:04.582 Allowed protected custom studies: | 2022-10-20 11:56:04.582 Crash reporter started: true | 2022-10-20 11:56:04.582 SPZ22_FUT_CME 1 Min #1 | Reloading chart. | 2022-10-20 11:57:03.831 SPZ22_FUT_CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPZ22_FUT_CME.scid | 2022-10-20 11:57:03.843 Date Time Of Last Edit: 2022-10-20 16:05:34
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| [2022-10-20 17:06:43] |
| George Ionescu - Posts: 12 |
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Same issue with BBZ22 (NYMEX Brent)
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| [2022-10-20 20:20:34] |
| John - SC Support - Posts: 38835 |
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Neither of these gets any trades. The CME Group doesn't even list the SP any longer. You can see the quotes for the BB at the following link: https://www.cmegroup.com/markets/energy/crude-oil/brent-crude-oil.quotes.html For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-21 09:58:04] |
| User339214 - Posts: 22 |
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for SP use ES
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| [2022-11-21 16:06:40] |
| Sierra_Chart Engineering - Posts: 18875 |
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Do you still need help here?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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