Support Board
Date/Time: Wed, 19 Mar 2025 09:17:26 +0000
Can't Download Data from IB
View Count: 461
| [2022-10-18 13:18:59] |
| User56044 - Posts: 62 |
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I have not been able to download overnight historical data from IB for the last week. This morning, after rolling over to Dec CL contract, I am now only able to see the last 20min of data from IB. Something is terribly amiss. Please help. |
| [2022-10-18 16:14:09] |
| John - SC Support - Posts: 38782 |
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Since you are getting some data from IB then it is not a general connectivity issue. The only thing we can do is point you to our documentation for issues with IB historical data here: Interactive Brokers Trading Service: Interactive Brokers Historical Data Issues and Solutions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 16:37:52] |
| Sierra_Chart Engineering - Posts: 18841 |
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We cannot help with Interactive Brokers historical data issues beyond the documentation given. We recommend using the Denali Exchange Data Feed. This will solve the problem immediately. You need to complete the agreements here and activate the exchanges you need: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME The cost will be as little as 1.25 USD per month. Full documentation: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-18 16:38:39
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