Support Board
Date/Time: Wed, 19 Mar 2025 09:03:04 +0000
oneup trade evaluation/rithmic without historical data
View Count: 545
| [2022-10-18 11:56:12] |
| 02108 - Posts: 28 |
|
good morning, I always had the historical data working normally with one up trade and now it stopped working. I always had the sierra package 5, and now everything is working normally, I just don't have the historical data, has anything changed? looks like pack 5 and pack 10 are the same price, what do i need to do to get back the historical data? |
| [2022-10-18 16:05:49] |
| John - SC Support - Posts: 38782 |
|
Honestly, you should have had trouble connecting to One Up Trader in general, as we now require that you be on one of our Integrated Packages (Package 10, 11, and 12) in order to make any external connections from Sierra Chart. We have set your account to Evaluate Package 12 for the next 30 days. So you should be fine now to connect to Rithmic. Just be sure to change your service to Package 11 (equivalent to 5, but allows for external connectivity) before the 30 days ends. We can not say that the evaluation of Package 12 will resolve your historical data issue, as we have been hearing of a number of issues lately related to Rithmic historical data. You can try deleting data from a specific point in time and forward and then the system will try to redownload it, but we can not guarantee that the historical data will all fill in. Refer to the following for how to do this: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 16:44:30] |
| Sierra_Chart Engineering - Posts: 18841 |
|
Here is information regarding Rithmic historical data and the solution: Rithmic Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 16:58:06] |
| 02108 - Posts: 28 |
|
but none of this makes sense, it was working for everyone, and now everyone has this historical data problem, did you guys change something without warning, or the rithimic is doing something wrong
|
| [2022-10-18 20:48:16] |
| John - SC Support - Posts: 38782 |
|
We have not changed anything.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: