Support Board
Date/Time: Tue, 26 Nov 2024 15:44:34 +0000
day 2 of unusable charts
View Count: 1292
| [2014-05-21 08:20:34] |
| donnall - Posts: 11 |
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please comment on what may be causing the gaps in my data as per the attached image - times are mdt http://www.sierrachart.com/image.php?l=1400660379638.png |
| [2014-05-21 08:26:20] |
| donnall - Posts: 11 |
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data per SC Historical Data, Intraday Data Storage Time Unit = 1 tick
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| [2014-05-21 08:46:11] |
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Checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-21 09:06:58] |
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This problem is now resolved. Re-download the data starting at 2014-5-16 following the instructions in help topic 2.1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-21 09:07:04] |
| donnall - Posts: 11 |
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thank you so much :) |
| [2014-05-21 09:11:02] |
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The solution we have implemented is only partial. And we will have this fully resolved by the end of the day today. But for now the data up to the moment is corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-21 09:17:05] |
| donnall - Posts: 11 |
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so much better - thank you
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| [2014-05-22 00:23:06] |
| donnall - Posts: 11 |
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Do you mind implementing your partial solution for may 21, please? Today's data is, unfortunately, still messed up. Tks |
| [2014-05-22 00:29:25] |
| donnall - Posts: 11 |
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Now that's service. Thank you! |
| [2014-05-22 00:44:02] |
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This has been done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-23 02:37:18] |
| donnall - Posts: 11 |
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Please apply your partial solution for may 22. Charts still have problems today. Thanks |
| [2014-05-23 02:43:19] |
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This is now done. Re-download the data. We are told the underlying networking problem which is the cause of this is going to be solved over the weekend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-23 02:52:47] |
| donnall - Posts: 11 |
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Thank you for your quick attention. :) I'm still seeing some bad data after the close yesterday. Is it possible to work your magic back to that time? |
| [2014-05-23 02:59:57] |
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Can you give us the time and time zone so we can check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-23 03:09:16] |
| donnall - Posts: 11 |
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Sure. 19:45 and 22:04 mountain daylight time are particularly bad. There may be some over night during the European session, although it might just be a result of thin trading. Thanks |
| [2014-05-23 17:10:29] |
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We compared the Sierra Chart data to IQ Feed and we see an exact match at 19:45 US Mountain time. The data is definitely correct at this time for the Russell 2000 June futures. Re-download the data from before that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-24 03:36:58] |
| donnall - Posts: 11 |
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very good - thank you
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