Support Board
Date/Time: Wed, 19 Mar 2025 09:44:42 +0000
US30 Quick question
View Count: 831
| [2022-10-14 13:08:18] |
| User288440 - Posts: 6 |
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Hi members of Sierra, I am currently on Base advanced subscription. I'd like to start using US30 on my charts, but whenever I try to add it, it's continuous loop of loading US30 charts. What should I do? Thank you in advance. |
| [2022-10-14 13:08:48] |
| Sierra_Chart Engineering - Posts: 18841 |
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The issue might be due to the reason explained here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 13:48:54] |
| User288440 - Posts: 6 |
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Here's the problem. It's working perfectly with FX pairs, reading everything quickly. Is there anything else that could be? |
| [2022-10-14 14:03:34] |
| Sierra_Chart Engineering - Posts: 18841 |
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If the chart is continuously reloading, then refer to the link that we gave in our prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 14:11:29] |
| User288440 - Posts: 6 |
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I am sorry, it seems like I wasn't concise. What I meant is FX pairs are working perfectly fine, fast reading, but whenever I insert US30, the chart is frozen. I can't do anything at that point on chart. What would you recommend me doing? Date Time Of Last Edit: 2022-10-14 14:33:51
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| [2022-10-14 16:41:44] |
| John - SC Support - Posts: 38782 |
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Is it just the US30 chart that you can not interact with, or is the entire Sierra Chart software locked up? Have you waited for at least 5 minutes to see if the data is downloading and finishes downloading? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 06:28:48] |
| User288440 - Posts: 6 |
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Hi there, I've waited for more than hour, the chart is frozen. I'm using DELL G3 15 laptop, and can easily run Sierra. FX pairs are doing perfect, while US30 is frozen. I've uploaded screenshot of the chart to Google drive, please see it attached - https://drive.google.com/file/d/1cFpId8zF70AzuybSmtRhzTFTlnbOx2g9/view?usp=sharing. |
| [2022-10-17 15:21:08] |
| John - SC Support - Posts: 38782 |
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We still need to understand if it is just the one chart or all of Sierra Chart that locks up? Can you interact with other charts and just not the US30? Or is Sierra Chart completely non-responsive? Also, we see that the chart is set with Link #1. Try removing that link and see if that helps. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 17:20:23] |
| User288440 - Posts: 6 |
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All other pairs are responsive, except US30 when I add it. The charts are frozen when I add US30. How can I remove that link #1? |
| [2022-10-17 22:55:49] |
| John - SC Support - Posts: 38782 |
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Start by opening a new chart for US30 and let us know if that works or not. Refer to the following regarding linking: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#LinkNumber Note that if you open a new chart and it works fine, then you will probably have to simply never open the other chart again, as it sounds like the other chart is getting into a recursive loop of some sort that you will not be able to undo before it causes a problem each time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-18 00:29:05] |
| Sierra_Chart Engineering - Posts: 18841 |
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This is the problem most likely: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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