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Date/Time: Wed, 19 Mar 2025 04:31:01 +0000

How to Post a Message for Support

UNSHOWN PAYMENT

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[2022-10-13 10:04:50] #1 [Go To First Post]
H.Capital - Posts: 3
Hi at 30-09-2022 15:39 UTC i made a payment of 57$ to pay for denalli and package 11. i have activated the service package and still got time left to use the denalli data that cost 11$. i payed 46$ from my balance and got 11$ left over to pay for the exchange when the time will come. now my balance is 0 and the 11$ that was left disappeard. I'll be glad for help. thank you.

[2022-10-13 10:18:41] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
You can view all of the payments you have made to your Sierra Chart account and the deductions for services: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog You can view the recurring services here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices When you look at everything do you see anything wrong? And if so what specifically. At the beginning of this month there was an 11 USD deduction for the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-13 12:03:42] #3 [Go To First Post]
H.Capital - Posts: 3
when i use the trading evaluator, i get execution of ~3 points above\below the price. above for buy order below for sell. i thought that it is because i didn't pay for the exchange or something but i can see that that bill of 11$ is payed. it is also showing me P&N in 0.1 points and not in 0.25 like always. for example profit of 0.03 points. what can be the reason? when i use SC DATA-ALL SERVICES it works fine. haven not checked in live account i am a bit afraid to try. ill be glad for help. thank you very much for your respond

[2022-10-13 12:40:09] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
The problem with the price differences is that you are receiving delayed data for this reason: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- it is also showing me P&N in 0.1 points and not in 0.25 like always. for example profit of 0.03 points. what can be the reason? We need to see a screenshot of this to fully understand it. Instructions to attach: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-13 12:40:19

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