Support Board
Date/Time: Wed, 19 Mar 2025 04:31:05 +0000
Chart is not updating/freezing
View Count: 384
| [2022-10-10 21:11:48] |
| User828230 - Posts: 3 |
|
Hi, I'd like to refer to you due to the issue with chart updating. For some reason chart freezes. Please, look at the video in the attachment. It will demonstrate the problem. |
Attachment Deleted. Private File |
| [2022-10-10 21:53:26] |
| John - SC Support - Posts: 38782 |
|
Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem And also go through the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Also keep in mind that we get our Forex data from FXCM, so it is possible that they had an issue with the data for a short period. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-13 17:52:26] |
| User828230 - Posts: 3 |
|
Hi, apparently it was a problem of FXCM because the very next day it was resolved by itself. Thank you for your response |
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