Support Board
Date/Time: Wed, 19 Mar 2025 03:30:45 +0000
Requirements
View Count: 350
| [2022-10-10 09:28:11] |
| User577801 - Posts: 9 |
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Hi, when I launch my chartbook the data is loaded and then it stop. I have an error message on the consol saying "Logon error: permission denied" with Rithmic. I have the service package 11 and a real future account so I don't understand. Can you help me? Thanks |
| [2022-10-10 16:36:39] |
| John - SC Support - Posts: 38782 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-10 17:12:05] |
| Sierra_Chart Engineering - Posts: 18836 |
|
Many Rithmic users were experiencing this issue this morning. Hopefully this is resolved for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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