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Date/Time: Wed, 19 Mar 2025 01:15:59 +0000



Requirements

View Count: 348

[2022-10-10 09:28:11]
User577801 - Posts: 9
Hi, when I launch my chartbook the data is loaded and then it stop. I have an error message on the consol saying "Logon error: permission denied" with Rithmic. I have the service package 11 and a real future account so I don't understand.
Can you help me?
Thanks
[2022-10-10 16:36:39]
John - SC Support - Posts: 38782
Refer to the following:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-10 17:12:05]
Sierra_Chart Engineering - Posts: 18835
Many Rithmic users were experiencing this issue this morning. Hopefully this is resolved for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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