Support Board
Date/Time: Wed, 19 Mar 2025 01:22:45 +0000
Can't Connect To Rithmic (Package Service 12)
View Count: 1239
| [2022-10-10 08:44:53] |
| Kostas - Posts: 10 |
|
Hello, I upgraded to package service 12 (60 days evaluation) as you have stated traders that use rithmic will need that to connect. But i still can't connect to Rithmic. It says 'connection refused socket closed'. Thank you for your time. |
| [2022-10-10 09:16:32] |
| Sierra_Chart Engineering - Posts: 18835 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-10 09:24:27] |
| Kostas - Posts: 10 |
|
Software version: 2443 64-bit | 2022-10-10 09:22:12.338 Primary Thread ID: 5288 | 2022-10-10 09:22:12.338 Usage end date: 2022-10-15 | 2022-10-10 09:22:12.338 Enabled for: Advanced Features 2. | 2022-10-10 09:22:12.338 Enabled for: Sierra Chart Historical Data Service. | 2022-10-10 09:22:12.338 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-10 09:22:12.338 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-10 09:22:12.338 Enabled for exchange2: fairx_exchange.data | 2022-10-10 09:22:12.338 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-10 09:22:12.338 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-10-10 09:22:12.338 Custom symbol settings values: enabled | 2022-10-10 09:22:12.338 Chart Update Interval: 500 | 2022-10-10 09:22:12.338 Intraday Data Storage Time Unit: 0 | 2022-10-10 09:22:12.338 Time Zone: +00:00:00 (UTC+00) | 2022-10-10 09:22:12.338 2022-10-10 09:22:12 Local computer time in UTC | 2022-10-10 09:22:12.338 2022-10-10 09:22:12 Local computer time in SC Time Zone | 2022-10-10 09:22:12.338 2022-10-10 09:20:36 Server time in UTC | 2022-10-10 09:22:12.338 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-10 09:22:12.338 Program path: C:\SierraChart\ | 2022-10-10 09:22:12.338 Data Files path: C:\SierraChart\Data\ | 2022-10-10 09:22:12.338 OS Version Number: 10.0 | 2022-10-10 09:22:12.338 Locale Setting: C | 2022-10-10 09:22:12.338 DLLs: Convergent_64.dll, price_in_label_64.dll, UserContributedStudies_64.dll | 2022-10-10 09:22:12.338 Allowed protected custom studies: | 2022-10-10 09:22:12.338 Crash reporter started: true | 2022-10-10 09:22:12.338 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:12.741 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 32768 | 2022-10-10 09:22:12.741 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 38.79.0.89. | 2022-10-10 09:22:12.741 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2022-10-10 09:22:13.371 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | CloseSocket call. | 2022-10-10 09:22:13.371 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-10 09:22:13.371 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (1) | Closed. | 2022-10-10 09:22:13.371 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:26.197 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-10-10 09:22:26.201 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:26.202 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-10-10 09:22:26.202 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:26.202 Rithmic Direct - DTC | Network connection to server complete. | 2022-10-10 09:22:26.350 Rithmic Direct - DTC | Starting socket receive thread. | 2022-10-10 09:22:26.350 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-10-10 09:22:26.350 Rithmic Direct - DTC | Sending logon request message. | 2022-10-10 09:22:26.350 Rithmic Direct - DTC | Received logon response. | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Server Name: . | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Successfully connected. | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Trading is supported. | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | OCO Orders supported. | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-10-10 09:22:26.794 Rithmic Direct - DTC | Connected to server complete. | 2022-10-10 09:22:26.794 Triggering next historical data download in queue. | 2022-10-10 09:22:26.794 Triggering next historical data download in queue. | 2022-10-10 09:22:26.794 Triggering next historical data download in queue. | 2022-10-10 09:22:26.794 Triggering next historical data download in queue. | 2022-10-10 09:22:26.794 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-10-10 09:22:26.794 No download requests in the queue to start downloads for. | 2022-10-10 09:22:26.794 No download requests in the queue to start downloads for. | 2022-10-10 09:22:26.794 No download requests in the queue to start downloads for. | 2022-10-10 09:22:26.794 No download requests in the queue to start downloads for. | 2022-10-10 09:22:26.794 Using symbol data fast lookup vector | 2022-10-10 09:22:26.847 Rithmic Direct - DTC | Starting real-time market data updates for: 6EZ2.CME. ID: 1 Service code: rithmic.trading | 2022-10-10 09:22:26.847 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:26.847 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:26.847 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:26.847 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:26.847 Rithmic Direct - DTC | Requesting security definition data for: 6EZ2.CME. ID: 1 | 2022-10-10 09:22:26.849 Added historical Intraday data request for 6EZ2.CME to the queue. | 2022-10-10 09:22:26.849 Intraday data recording state for symbol 6EZ2.CME is set to download 'Pending'. | 2022-10-10 09:22:26.849 Triggering next historical data download in queue. | 2022-10-10 09:22:26.849 Delaying start of download for 6EZ2.CME. | 2022-10-10 09:22:26.853 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:26.993 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:26.993 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:26.993 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:26.993 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:27.432 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:27.432 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:27.432 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:27.432 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:27.577 DTC Client socket (2) | Closed. | 2022-10-10 09:22:27.578 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:29.425 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:29.425 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:29.425 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:29.425 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:29.425 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:29.574 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:29.574 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:29.574 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:29.574 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:30.017 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:30.017 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:30.017 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:30.017 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:30.164 DTC Client socket (2) | Closed. | 2022-10-10 09:22:30.164 Requesting market depth updates for: 6EZ2.CME if supported. | 2022-10-10 09:22:31.793 Separate subscription for market depth updates not supported. 6EZ2.CME | 2022-10-10 09:22:31.793 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:32.016 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:32.016 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:32.017 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:32.017 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:32.017 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:32.164 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:32.164 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:32.164 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:32.164 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:32.606 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:32.606 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:32.606 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:32.606 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:32.753 DTC Client socket (2) | Closed. | 2022-10-10 09:22:32.753 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:34.604 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:34.604 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:34.604 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:34.604 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:34.604 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:34.751 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:34.751 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:34.751 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:34.751 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:35.191 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:35.191 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:35.191 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:35.191 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:35.337 DTC Client socket (2) | Closed. | 2022-10-10 09:22:35.337 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:37.193 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:37.193 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:37.193 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:37.193 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:37.193 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:37.341 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:37.341 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:37.341 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:37.341 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:37.784 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:37.784 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:37.784 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:37.784 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:37.931 DTC Client socket (2) | Closed. | 2022-10-10 09:22:37.931 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:39.785 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:39.785 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:39.786 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:39.786 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:39.786 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:39.931 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:39.931 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:39.931 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:39.931 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:40.369 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:40.369 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:40.369 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:40.369 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:40.515 DTC Client socket (2) | Closed. | 2022-10-10 09:22:40.515 HD Request # 3 | Downloading Intraday chart data for 6EZ2.CME to the file 6EZ2.CME.scid. Service: rithmic.trading | 2022-10-10 09:22:42.043 HD Request # 3 | Download start date-time: 2022-10-10 09:21:51.000000. File last date-time: 2022-10-10 09:21:51.476000 | 2022-10-10 09:22:42.043 HD Request # 3 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-10-10 09:22:42.043 Socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:42.043 Socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:42.043 Socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:42.043 HD Request # 3 | Sending historical data logon request message. | 2022-10-10 09:22:42.189 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:42.372 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:42.372 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:42.372 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-10-10 09:22:42.372 DTC Client socket (3) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:42.372 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:42.519 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:42.519 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:42.519 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:42.519 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-10-10 09:21:51. Record interval: 0. Symbol: 6EZ2.CME | 2022-10-10 09:22:42.627 HD Request # 3 | Receiving Intraday data for 6EZ2.CME starting at 2022-10-10 09:21:51.475000 | 2022-10-10 09:22:42.778 Socket (2) | CloseSocket call. | 2022-10-10 09:22:42.923 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:42.923 Historical data download thread signaled to stop. | 2022-10-10 09:22:42.924 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-10-10 09:21:53.032000. | 2022-10-10 09:22:42.924 HD Request # 3 | Received 74 Intraday data records from 2022-10-10 09:21:51.475000 to 2022-10-10 09:22:39.193000 (47.7 seconds) and wrote 70 records for 6EZ2.CME | 2022-10-10 09:22:42.924 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-10-10 09:22:39.193000 | 2022-10-10 09:22:42.924 HD Request # 3 | Completion time: 0s. | 2022-10-10 09:22:42.924 HD Request # 3 | Intraday data download complete for 6EZ2.CME. Unique request ID: 3 | 2022-10-10 09:22:42.924 Removing historical data download ID 3. | 2022-10-10 09:22:42.924 Real-time Intraday chart data file updates started for 6EZ2.CME | 2022-10-10 09:22:42.924 Intraday chart data file opened for 6EZ2.CME | 2022-10-10 09:22:42.924 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-10-10 09:22:42.924 Triggering next historical data download in queue. | 2022-10-10 09:22:42.924 No download requests in the queue to start downloads for. | 2022-10-10 09:22:42.924 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:42.956 DTC Client socket (3) | CloseSocket call. | 2022-10-10 09:22:42.956 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:42.956 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:42.956 Socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:43.069 Socket (2) | Closed. | 2022-10-10 09:22:43.069 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-10-10 09:22:43.100 DTC Client socket (3) | Closed. | 2022-10-10 09:22:43.100 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:44.955 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:44.956 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:44.956 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:44.956 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:44.956 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:45.101 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:45.101 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:45.101 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:45.101 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:45.543 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:45.543 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:45.543 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:45.543 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:45.689 DTC Client socket (2) | Closed. | 2022-10-10 09:22:45.689 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:47.533 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:47.533 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:47.533 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:47.533 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:47.533 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:47.678 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:47.678 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:47.678 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:47.678 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:48.117 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:48.117 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:48.117 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:48.117 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:48.263 DTC Client socket (2) | Closed. | 2022-10-10 09:22:48.263 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:50.114 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:50.114 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:50.115 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:50.115 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:50.115 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:50.260 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:50.260 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:50.260 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:50.260 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:50.696 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:50.696 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:50.696 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:50.696 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:50.842 DTC Client socket (2) | Closed. | 2022-10-10 09:22:50.842 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:52.699 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:52.699 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:52.700 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:52.700 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:52.700 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:52.846 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:52.846 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:52.846 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:52.846 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:53.285 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:53.285 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:53.285 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:53.285 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:53.430 DTC Client socket (2) | Closed. | 2022-10-10 09:22:53.430 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:55.285 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:55.285 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:55.285 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:55.285 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:55.285 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:55.431 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:55.431 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:55.431 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:55.431 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:55.874 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:55.874 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:55.874 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:55.875 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:56.020 DTC Client socket (2) | Closed. | 2022-10-10 09:22:56.020 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:56.189 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 32768 | 2022-10-10 09:22:56.189 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 38.79.0.89. | 2022-10-10 09:22:56.189 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:56.811 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | CloseSocket call. | 2022-10-10 09:22:56.811 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-10-10 09:22:56.811 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Closed. | 2022-10-10 09:22:56.811 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:22:57.869 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:22:57.869 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:22:57.870 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:22:57.870 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:22:57.870 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-10-10 09:22:58.017 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-10-10 09:22:58.017 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-10-10 09:22:58.018 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-10-10 09:22:58.018 Rithmic Direct - DTC (Data) | Received logon response. | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Server Name: . | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-10-10 09:22:58.458 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:22:58.458 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-10-10 09:22:58.458 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:22:58.458 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-10 09:22:58.605 DTC Client socket (2) | Closed. | 2022-10-10 09:22:58.605 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-10-10 09:23:00.459 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-10-10 09:23:00.459 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-10-10 09:23:00.459 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-10 09:23:00.459 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-10-10 09:23:00.459 File >> Disconnect selected. | 2022-10-10 09:23:00.579 DTC Client socket (2) | CloseSocket call. | 2022-10-10 09:23:00.579 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-10-10 09:23:00.579 DTC Client socket (2) | Closed. | 2022-10-10 09:23:00.579 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-10-10 09:23:00.580 DTC Client socket (1) | CloseSocket call. | 2022-10-10 09:23:00.580 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-10-10 09:23:00.580 DTC Client socket (1) | Max send buffer size during socket life: 406 | 2022-10-10 09:23:00.580 Rithmic Direct - DTC | Disconnected. | 2022-10-10 09:23:00.580 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-10-10 09:23:00.580 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-10-10 09:23:00.727 DTC Client socket (1) | Closed. | 2022-10-10 09:23:00.727 |
| [2022-10-10 09:34:28] |
| Sierra_Chart Engineering - Posts: 18835 |
|
This is what we are seeing: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-10-10 09:22:48.117 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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