Support Board
Date/Time: Wed, 19 Mar 2025 03:32:48 +0000
cme data
View Count: 450
| [2022-10-08 07:39:24] |
| User491428 - Posts: 87 |
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i cant received data from cme ? i hav an full broker account and activate the cme datafeed...
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| [2022-10-08 21:05:35] |
| Sierra_Chart Engineering - Posts: 18837 |
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Your Sierra Chart account is correctly set up to receive real time CME data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-08 21:05:52
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| [2022-10-09 12:23:39] |
| User491428 - Posts: 87 |
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Now the message log: Software version: 2443 64-bit | 2022-10-09 12:19:13.782 Primary Thread ID: 13116 | 2022-10-09 12:19:13.782 Usage end date: 2022-10-12 | 2022-10-09 12:19:13.782 Enabled for: Advanced Features 2. | 2022-10-09 12:19:13.782 Enabled for: Sierra Chart Historical Data Service. | 2022-10-09 12:19:13.782 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-09 12:19:13.782 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-09 12:19:13.782 Enabled for exchange2: CME | 2022-10-09 12:19:13.782 Enabled for exchange2: fairx_exchange.data | 2022-10-09 12:19:13.782 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-09 12:19:13.782 Current selected Data/Trading service: Teton CME Order Routing | 2022-10-09 12:19:13.782 Custom symbol settings values: disabled | 2022-10-09 12:19:13.782 Chart Update Interval: 500 | 2022-10-09 12:19:13.782 Intraday Data Storage Time Unit: 0 | 2022-10-09 12:19:13.782 Time Zone: +00:00:00 (UTC+00) | 2022-10-09 12:19:13.782 2022-10-09 12:19:13 Local computer time in UTC | 2022-10-09 12:19:13.782 2022-10-09 12:19:13 Local computer time in SC Time Zone | 2022-10-09 12:19:13.782 2022-10-09 12:17:04 Server time in UTC | 2022-10-09 12:19:13.782 Local computer UTC time and Server UTC time difference: 3 seconds. | 2022-10-09 12:19:13.782 Program path: D:\SierraChart 2\ | 2022-10-09 12:19:13.782 Data Files path: D:\SierraChart 2\Data\ | 2022-10-09 12:19:13.782 OS Version Number: 10.0 | 2022-10-09 12:19:13.782 Locale Setting: C | 2022-10-09 12:19:13.782 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-10-09 12:19:13.783 Allowed protected custom studies: | 2022-10-09 12:19:13.783 Crash reporter started: true | 2022-10-09 12:19:13.783 File >> Disconnect selected. | 2022-10-09 12:20:17.861 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-10-09 12:20:17.865 DTC Client socket (1) | CloseSocket call. | 2022-10-09 12:20:17.866 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-10-09 12:20:17.866 DTC Client socket (1) | Max send buffer size during socket life: 240 | 2022-10-09 12:20:17.866 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-10-09 12:20:17.866 Teton CME Order Routing | Disconnected. | 2022-10-09 12:20:17.866 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-10-09 12:20:17.985 DTC Client socket (1) | Closed. | 2022-10-09 12:20:17.985 Teton CME Order Routing | Firm: Dorman | 2022-10-09 12:20:49.216 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2022-10-09 12:20:49.217 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-10-09 12:20:49.217 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-10-09 12:20:49.217 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-10-09 12:20:49.217 Teton CME Order Routing | Network connection to server complete. | 2022-10-09 12:20:49.339 Teton CME Order Routing | Starting socket receive thread. | 2022-10-09 12:20:49.339 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-10-09 12:20:49.339 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-10-09 12:20:49.710 Teton CME Order Routing | Sending logon request message. | 2022-10-09 12:20:49.710 Teton CME Order Routing | Received logon response. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Server Name: SC DTC Server. Build=43649. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-10-09 12:20:50.304 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Trading is supported. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Order cancel and replace is supported. | 2022-10-09 12:20:50.304 Teton CME Order Routing | OCO Orders supported. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Bracket Orders supported. | 2022-10-09 12:20:50.304 Teton CME Order Routing | Connected to server complete. | 2022-10-09 12:20:50.304 Triggering next historical data download in queue. | 2022-10-09 12:20:50.304 Triggering next historical data download in queue. | 2022-10-09 12:20:50.304 Triggering next historical data download in queue. | 2022-10-09 12:20:50.304 Triggering next historical data download in queue. | 2022-10-09 12:20:50.304 Updated verified funded futures trading account ending date to: 2022-11-08 12:20:50 | 2022-10-09 12:20:50.304 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-10-09 12:20:50.313 No download requests in the queue to start downloads for. | 2022-10-09 12:20:50.313 No download requests in the queue to start downloads for. | 2022-10-09 12:20:50.313 No download requests in the queue to start downloads for. | 2022-10-09 12:20:50.314 No download requests in the queue to start downloads for. | 2022-10-09 12:20:50.314 Using symbol data fast lookup vector | 2022-10-09 12:20:50.315 Teton CME Order Routing | Starting real-time market data updates for: ESZ2.CME. ID: 1 | 2022-10-09 12:20:50.315 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ2.CME | 2022-10-09 12:20:50.315 Teton CME Order Routing | Requesting security definition data for: ESZ2.CME. ID: 1 | 2022-10-09 12:20:50.315 No historical data client is currently set to download historical Intraday data for ESZ2.CME. | 2022-10-09 12:20:50.315 Real-time Intraday chart data file updates started for ESZ2.CME | 2022-10-09 12:20:50.315 Intraday chart data file opened for ESZ2.CME | 2022-10-09 12:20:50.315 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-09-30 19:38:03.256748 | 2022-10-09 12:20:50.373 Updated verified funded futures trading account ending date to: 2022-11-08 12:20:50 | 2022-10-09 12:20:50.433 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=43827 | 2022-10-09 12:20:50.499 Teton CME Order Routing | Starting real-time market data updates for: NQZ2.CME. ID: 2 | 2022-10-09 12:20:50.699 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: NQZ2.CME | 2022-10-09 12:20:50.699 Teton CME Order Routing | Requesting security definition data for: NQZ2.CME. ID: 2 | 2022-10-09 12:20:50.699 No historical data client is currently set to download historical Intraday data for NQZ2.CME. | 2022-10-09 12:20:50.699 Real-time Intraday chart data file updates started for NQZ2.CME | 2022-10-09 12:20:50.699 Intraday chart data file opened for NQZ2.CME | 2022-10-09 12:20:50.699 Requesting market depth updates for: ESZ2.CME if supported. | 2022-10-09 12:20:55.292 Separate subscription for market depth updates not supported. ESZ2.CME | 2022-10-09 12:20:55.292 |
| [2022-10-09 18:05:42] |
| Sierra_Chart Engineering - Posts: 18837 |
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The symbols are not correct. Translate them with Edit >> Translate Symbols to Current Service: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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