Support Board
Date/Time: Wed, 19 Mar 2025 02:24:48 +0000
Data stopped uploading after the market close.
View Count: 441
| [2022-10-06 21:59:23] |
| yqz - Posts: 17 |
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Hi I've checked that my account is still active, but my data has suddenly stopped. I tried restarting Sierra chart and my laptop. Today, after the NY session ended, the data never resumed on my charts. The symbols show as there is still high volume, but the depth of market, time and sales, along with the other charts remain frozen and not updating.
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| [2022-10-06 22:18:14] |
| John - SC Support - Posts: 38782 |
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Check that your Session Times are set to cover the Evening session. Refer to the information here: Chart Session Times If that does not resolve the issue, then please let us know one symbol for which you are having an issue. Please give us the symbol as you have it entered for the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-06 22:26:12] |
| yqz - Posts: 17 |
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I noticed that the data resumed again, probably around 6pm EST. I'm using CME symbols, and the website says the following for Euro FX (6E): Sunday - Friday 5:00 p.m. - 4:00 p.m. (6:00 p.m. - 5:00 p.m. ET) with a 60-minute break each day beginning at 4:00 p.m. (5:00 p.m. ET) ...How would I interpret this in the session times? I have it as Start time 6PM EST, end time 5PM EST. Is this correct? I'm worried that I'm understanding it wrong and need to use evening session or something. |
| [2022-10-07 13:58:54] |
| John - SC Support - Posts: 38782 |
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It's really a personal choice as to whether you use the Evening Session separately or not. If there are times when you want to see the Evening Session different from the Regular Trading Hours (such as with the Volume by Price or TPO charts) then you would want to use the Evening Session. Otherwise, what you have set will work. You could also set your Session Times to cover the full 24 hour period (17:00 - 16:59:59) and let the break just naturally occur (you will not see any trades between 17:00-17:59:59). Refer to the information on Session Times at the following link: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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