Support Board
Date/Time: Wed, 19 Mar 2025 01:07:36 +0000
Data Feed Lost
View Count: 459
| [2022-10-05 00:11:32] |
| User501925 - Posts: 3 |
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I have looked everywhere and I don't know what I'm missing. Everything looks good but still no data. Please help me. IDK... I've lost my futures data again. The bars are green.. I've logged into my live account .. but still no data. Can you help me please? Thx.. |
| [2022-10-05 14:06:49] |
| John - SC Support - Posts: 38782 |
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Your verification date for the non-professional status is currently set to October 1, 2022. Therefore you would not be getting any real-time data from us. Please try connecting again to your live trading account in order to update the verification date. You can view the date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-05 15:30:10] |
| User551820 - Posts: 3 |
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hi i have problem with data feed i am not getting real time data feed which is Denali exchange data feed and i use (cqg order routing only) any little help will be appreciate.
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| [2022-10-05 17:12:36] |
| John - SC Support - Posts: 38782 |
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User551820: Everything on your account looks good, so we do not see any reason from this side as to why you are not getting the data. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-05 17:59:22] |
| User551820 - Posts: 3 |
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Software version: 2443 64-bit | 2022-10-05 13:53:58.655 Safe Mode enabled | 2022-10-05 13:53:58.655 Primary Thread ID: 4712 | 2022-10-05 13:53:58.655 Usage end date: 2022-11-02 | 2022-10-05 13:53:58.655 Enabled for: Advanced Features 2. | 2022-10-05 13:53:58.655 Enabled for: Sierra Chart Historical Data Service. | 2022-10-05 13:53:58.655 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-05 13:53:58.655 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-05 13:53:58.655 Enabled for exchange2: CME (Trading Account Required) | 2022-10-05 13:53:58.655 Enabled for exchange2: CBOT (Trading Account Required) | 2022-10-05 13:53:58.655 Enabled for exchange2: COMEX (Trading Account Required) | 2022-10-05 13:53:58.655 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-10-05 13:53:58.655 Enabled for exchange2: fairx_exchange.data | 2022-10-05 13:53:58.655 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-05 13:53:58.655 Current selected Data/Trading service: CQG WebAPI | 2022-10-05 13:53:58.655 Custom symbol settings values: enabled | 2022-10-05 13:53:58.655 Chart Update Interval: 500 | 2022-10-05 13:53:58.655 Intraday Data Storage Time Unit: 1 | 2022-10-05 13:53:58.655 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-05 13:53:58.655 2022-10-05 17:53:58 Local computer time in UTC | 2022-10-05 13:53:58.655 2022-10-05 13:53:58 Local computer time in SC Time Zone | 2022-10-05 13:53:58.655 2022-10-05 17:26:49 Server time in UTC | 2022-10-05 13:53:58.655 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-10-05 13:53:58.655 Program path: C:\SierraChart\ | 2022-10-05 13:53:58.655 Data Files path: C:\SierraChart\Data\ | 2022-10-05 13:53:58.655 OS Version Number: 10.0 | 2022-10-05 13:53:58.655 Locale Setting: C | 2022-10-05 13:53:58.655 DLLs: UserContributedStudies_64.dll | 2022-10-05 13:53:58.655 Allowed protected custom studies: | 2022-10-05 13:53:58.655 Crash reporter started: true | 2022-10-05 13:53:58.655 Symbol of the chart I issue with is F.US.EPZ22 |
| [2022-10-05 21:30:57] |
| John - SC Support - Posts: 38782 |
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Please follow the instructions again. We need for you to open a chart for the symbol for which you are having an issue and then copy the message log. Here are the instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-06 14:43:02] |
| User551820 - Posts: 3 |
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it's sorted thank you!
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