Support Board
Date/Time: Tue, 18 Mar 2025 23:19:26 +0000
Denali / Rithmic time lag
View Count: 402
| [2022-10-04 09:19:11] |
| maxm1987 - Posts: 119 |
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Dear Sierra, i still have some issues understanding where the issue is when it comes to data. I receive Denali through Sierra but I execute through rithmic. For current selected service I have it set to SC Data - all Services. Pleas take a look at the attached screenshot. At 11:11 the chart shows data only 10:55 (there is a six hours time difference) .. so the time lag seems to be about 10-15 minutes even though i receive the data from Denali. What is the issue here? Noteworty is that I cancelled the denali exchange fees and the problem seems to have occured from this point on. But if thats the issue I dont understand what I need the denali exchange fees for when I execute through rithmic. I also asked other members in our trading group and it appeared I was the only one paying the exchange fees, thats why I cancelled. |
1.png| [2022-10-04 15:44:38] |
| Sierra_Chart Engineering - Posts: 18830 |
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For real-time data you do need to pay the exchange fee which you can activate here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Also regarding Rithmic data, refer to: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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