Support Board
Date/Time: Tue, 26 Nov 2024 15:44:58 +0000
Lmax not connected
View Count: 1415
| [2014-05-19 19:40:19] |
| User21223 - Posts: 92 |
|
Hi I have a problem to connecting to Lmax. Shows message log: Error received in OnConnect while connecting. Windows error code 10060: Próba połączenia nie powiodła się, ponieważ połączona strona nie odpowiedziała poprawnie po ustalonym okresie czasu lub utworzone połączenie nie powiodło się, ponieważ połączony host nie odpowiedział. | 2014-05-19 20:38:03 Socket has been shutdown and closed. | 2014-05-19 20:38:04 LMAX Data: Disconnected from the server. | 2014-05-19 20:38:04 LMAX Data: Data feed disconnected. Will reconnect. | 2014-05-19 20:38:04 LMAX Data: Connecting to the server lmaxrt.sierracharts.com. Port 443 | 2014-05-19 20:38:06 Resolved address ds8.sierracharts.com to IP 89.187.127.26 | 2014-05-19 20:38:06 |
| [2014-05-19 19:52:43] |
| |
|
Set Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Port for SC Real-Time Server, to 10048. This will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 13:10:43] |
| User21223 - Posts: 92 |
|
It helped yesterday. Today again a connection error
|
| [2014-05-20 14:08:30] |
| |
|
Restart Sierra Chart . Select File >> Connect to Data Feed and then provide a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 17:27:46] |
| User21223 - Posts: 92 |
|
Messaage log Software version: 1137 | 2014-05-20 18:26:21 Usage end date: 2015-03-21 | 2014-05-20 18:26:21 Enabled for: Advanced Features. | 2014-05-20 18:26:21 Enabled for: Sierra Chart Historical Data Service. | 2014-05-20 18:26:21 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-05-20 18:26:21 Active service: LMAX Trading | 2014-05-20 18:26:21 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-05-20 18:26:21 2014-05-20 19:26:21 Local computer clock time | 2014-05-20 18:26:21 2014-05-20 17:26:21 GMT time | 2014-05-20 18:26:21 2014-05-20 18:26:21 Time zone adjusted time | 2014-05-20 18:26:21 Time difference to server time: 1 seconds. | 2014-05-20 18:26:21 Program path: D:\Programy\Sierra Chart2\ | 2014-05-20 18:26:21 Data Files path: D:\Programy\Sierra Chart2\Data\ | 2014-05-20 18:26:21 OS Version Number: 6.1 | 2014-05-20 18:26:21 Checking for new symbol settings for lmax | 2014-05-20 18:26:21 Symbol settings are up-to-date for lmax | 2014-05-20 18:26:21 HD Request # 2 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: lmax | 2014-05-20 18:26:25 HD Request # 2 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:25 HD Request # 2 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:25 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:25 The network socket is connected. | 2014-05-20 18:26:25 HD Request # 2 - Sending historical data logon request message. | 2014-05-20 18:26:25 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: EURUSD | 2014-05-20 18:26:26 HD Request # 2 - Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-20 18:26:26 Socket has been shutdown and closed. | 2014-05-20 18:26:26 The network socket for historical data has been closed. | 2014-05-20 18:26:26 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD | 2014-05-20 18:26:26 HD Request # 2 - Intraday download COMPLETE for EURUSD. Completion time: 1s | 2014-05-20 18:26:26 HD Request # 3 - Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: lmax | 2014-05-20 18:26:26 HD Request # 3 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:26 HD Request # 3 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:26 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:26 The network socket is connected. | 2014-05-20 18:26:26 HD Request # 3 - Sending historical data logon request message. | 2014-05-20 18:26:26 HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: USDJPY | 2014-05-20 18:26:26 HD Request # 3 - Historical data for USDJPY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-20 18:26:26 Socket has been shutdown and closed. | 2014-05-20 18:26:26 The network socket for historical data has been closed. | 2014-05-20 18:26:26 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for USDJPY | 2014-05-20 18:26:26 HD Request # 3 - Intraday download COMPLETE for USDJPY. Completion time: 0s | 2014-05-20 18:26:26 HD Request # 4 - Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: lmax | 2014-05-20 18:26:26 HD Request # 4 - Download start Date-Time: 2014-05-20 18:26:14.0 | 2014-05-20 18:26:26 HD Request # 4 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:26 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:26 The network socket is connected. | 2014-05-20 18:26:26 HD Request # 4 - Sending historical data logon request message. | 2014-05-20 18:26:26 HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:14. Record interval: 1 . Symbol: GBPUSD | 2014-05-20 18:26:27 Socket has been shutdown and closed. | 2014-05-20 18:26:27 The network socket for historical data has been closed. | 2014-05-20 18:26:27 HD Request # 4 - Historical data for GBPUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-20 18:26:27 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2014-05-20 18:26:27 HD Request # 4 - Intraday download COMPLETE for GBPUSD. Completion time: 1s | 2014-05-20 18:26:27 HD Request # 5 - Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: lmax | 2014-05-20 18:26:27 HD Request # 5 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:27 HD Request # 5 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:27 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:27 LMAX Trading: Connecting. | 2014-05-20 18:26:27 LMAX Trading: Connecting to Demo Trade server: fix-ate.lmaxtrader.com:443 | 2014-05-20 18:26:27 Resolved address fix-ate.lmaxtrader.com to IP 91.215.165.68 | 2014-05-20 18:26:27 The network socket is connected. | 2014-05-20 18:26:27 Starting SSL connection on the socket. | 2014-05-20 18:26:27 The network socket is connected. | 2014-05-20 18:26:27 HD Request # 5 - Sending historical data logon request message. | 2014-05-20 18:26:27 SSL socket is connected. | 2014-05-20 18:26:27 HD Request # 5 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: AUDUSD | 2014-05-20 18:26:27 LMAX FIX Trading: Sending the Logon message. | 2014-05-20 18:26:27 HD Request # 5 - Historical data for AUDUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-20 18:26:27 Socket has been shutdown and closed. | 2014-05-20 18:26:27 The network socket for historical data has been closed. | 2014-05-20 18:26:27 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AUDUSD | 2014-05-20 18:26:27 HD Request # 5 - Intraday download COMPLETE for AUDUSD. Completion time: 0s | 2014-05-20 18:26:27 LMAX Trading: Connected to trade server. | 2014-05-20 18:26:27 LMAX Data: Connecting to the server lmaxrt.sierracharts.com. Port 10048 | 2014-05-20 18:26:27 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:27 LMAX Trading - Starting real-time market data updates for: EURUSD | 2014-05-20 18:26:27 HD Request # 6 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: lmax | 2014-05-20 18:26:27 HD Request # 6 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:27 HD Request # 6 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:27 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:27 LMAX Trading - Starting real-time market data updates for: USDJPY | 2014-05-20 18:26:27 LMAX Trading - Starting real-time market data updates for: GBPUSD | 2014-05-20 18:26:27 The network socket is connected. | 2014-05-20 18:26:27 LMAX Data: Connected to server. | 2014-05-20 18:26:27 LMAX Data: Sending logon request message. | 2014-05-20 18:26:27 LMAX Trading - Starting real-time market data updates for: AUDUSD | 2014-05-20 18:26:27 The network socket is connected. | 2014-05-20 18:26:28 HD Request # 6 - Sending historical data logon request message. | 2014-05-20 18:26:28 HD Request # 6 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: EURUSD | 2014-05-20 18:26:28 HD Request # 6 - Decompressing data. | 2014-05-20 18:26:28 HD Request # 6 - Receiving Intraday data for EURUSD starting at 2014-05-20 18:26:14 | 2014-05-20 18:26:28 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-05-20 18:26:14 | 2014-05-20 18:26:28 Socket has been shutdown and closed. | 2014-05-20 18:26:28 The network socket for historical data has been closed. | 2014-05-20 18:26:28 HD Request # 6 - Received 10 records from 2014-05-20 18:26:14 to 2014-05-20 18:26:26 (12.0 seconds) and wrote 10 records for EURUSD | 2014-05-20 18:26:28 HD Request # 6 - Intraday download COMPLETE for EURUSD. Completion time: 0s | 2014-05-20 18:26:28 Real-time Intraday chart data file updates started for EURUSD | 2014-05-20 18:26:28 HD Request # 7 - Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: lmax | 2014-05-20 18:26:28 HD Request # 7 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:28 HD Request # 7 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:28 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:28 LMAX Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-05-20 18:26:28 LMAX Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-20 18:26:28 LMAX Data - Successfully connected. | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: AUDUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: EURUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: GBPUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: USDJPY | 2014-05-20 18:26:28 The network socket is connected. | 2014-05-20 18:26:28 HD Request # 7 - Sending historical data logon request message. | 2014-05-20 18:26:28 HD Request # 7 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: USDJPY | 2014-05-20 18:26:28 HD Request # 7 - Decompressing data. | 2014-05-20 18:26:28 HD Request # 7 - Receiving Intraday data for USDJPY starting at 2014-05-20 18:26:06 | 2014-05-20 18:26:28 HD Request # 7 - Timestamp of first Intraday data file record written: 2014-05-20 18:26:06 | 2014-05-20 18:26:28 Socket has been shutdown and closed. | 2014-05-20 18:26:28 The network socket for historical data has been closed. | 2014-05-20 18:26:28 HD Request # 7 - Received 11 records from 2014-05-20 18:26:06 to 2014-05-20 18:26:29 (23.0 seconds) and wrote 11 records for USDJPY | 2014-05-20 18:26:28 HD Request # 7 - Intraday download COMPLETE for USDJPY. Completion time: 0s | 2014-05-20 18:26:28 Real-time Intraday chart data file updates started for USDJPY | 2014-05-20 18:26:28 HD Request # 8 - Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: lmax | 2014-05-20 18:26:28 HD Request # 8 - Download start Date-Time: 2014-05-20 18:26:14.0 | 2014-05-20 18:26:28 HD Request # 8 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:28 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:28 The network socket is connected. | 2014-05-20 18:26:29 HD Request # 8 - Sending historical data logon request message. | 2014-05-20 18:26:29 HD Request # 8 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:14. Record interval: 1 . Symbol: GBPUSD | 2014-05-20 18:26:29 HD Request # 8 - Decompressing data. | 2014-05-20 18:26:29 HD Request # 8 - Receiving Intraday data for GBPUSD starting at 2014-05-20 18:26:14 | 2014-05-20 18:26:29 HD Request # 8 - Timestamp of first Intraday data file record written: 2014-05-20 18:26:14 | 2014-05-20 18:26:29 Socket has been shutdown and closed. | 2014-05-20 18:26:29 The network socket for historical data has been closed. | 2014-05-20 18:26:29 HD Request # 8 - Received 4 records from 2014-05-20 18:26:14 to 2014-05-20 18:26:25 (11.0 seconds) and wrote 4 records for GBPUSD | 2014-05-20 18:26:29 HD Request # 8 - Intraday download COMPLETE for GBPUSD. Completion time: 1s | 2014-05-20 18:26:29 Real-time Intraday chart data file updates started for GBPUSD | 2014-05-20 18:26:29 HD Request # 9 - Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: lmax | 2014-05-20 18:26:29 HD Request # 9 - Download start Date-Time: 2014-05-20 18:26:06.0 | 2014-05-20 18:26:29 HD Request # 9 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:29 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:29 The network socket is connected. | 2014-05-20 18:26:29 HD Request # 9 - Sending historical data logon request message. | 2014-05-20 18:26:29 HD Request # 9 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:06. Record interval: 1 . Symbol: AUDUSD | 2014-05-20 18:26:29 HD Request # 9 - Decompressing data. | 2014-05-20 18:26:29 HD Request # 9 - Receiving Intraday data for AUDUSD starting at 2014-05-20 18:26:06 | 2014-05-20 18:26:29 HD Request # 9 - Timestamp of first Intraday data file record written: 2014-05-20 18:26:06 | 2014-05-20 18:26:29 Socket has been shutdown and closed. | 2014-05-20 18:26:29 The network socket for historical data has been closed. | 2014-05-20 18:26:29 HD Request # 9 - Received 15 records from 2014-05-20 18:26:06 to 2014-05-20 18:26:26 (20.0 seconds) and wrote 15 records for AUDUSD | 2014-05-20 18:26:29 HD Request # 9 - Intraday download COMPLETE for AUDUSD. Completion time: 0s | 2014-05-20 18:26:29 Real-time Intraday chart data file updates started for AUDUSD | 2014-05-20 18:26:29 HD Request # 10 - Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: lmax | 2014-05-20 18:26:29 HD Request # 10 - Download start Date-Time: 2014-05-20 18:26:26.0 | 2014-05-20 18:26:29 HD Request # 10 - Using server: lmax.sierracharts.com port 10149 | 2014-05-20 18:26:29 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-20 18:26:29 The network socket is connected. | 2014-05-20 18:26:30 HD Request # 10 - Sending historical data logon request message. | 2014-05-20 18:26:30 HD Request # 10 - Requesting Intraday data. Start Date-Time: 2014-05-20 18:26:26. Record interval: 1 . Symbol: EURUSD | 2014-05-20 18:26:30 HD Request # 10 - Decompressing data. | 2014-05-20 18:26:30 HD Request # 10 - Receiving Intraday data for EURUSD starting at 2014-05-20 18:26:26 | 2014-05-20 18:26:30 HD Request # 10 - Timestamp of first Intraday data file record written: 2014-05-20 18:26:26 | 2014-05-20 18:26:30 Socket has been shutdown and closed. | 2014-05-20 18:26:30 The network socket for historical data has been closed. | 2014-05-20 18:26:30 HD Request # 10 - Received 3 records from 2014-05-20 18:26:26 to 2014-05-20 18:26:29 (3.0 seconds) and wrote 3 records for EURUSD | 2014-05-20 18:26:30 HD Request # 10 - Intraday download COMPLETE for EURUSD. Completion time: 0s | 2014-05-20 18:26:30 Real-time Intraday chart data file updates started for EURUSD | 2014-05-20 18:26:30 Requesting market depth updates for: AUDUSD if supported. | 2014-05-20 18:26:32 Requesting market depth updates for: EURUSD if supported. | 2014-05-20 18:26:32 Requesting market depth updates for: USDJPY if supported. | 2014-05-20 18:26:32 |
| [2014-05-20 19:03:24] |
| |
|
We see no connection error here. The connection to the trading and market data server are both good: LMAX Trading: Connected to trade server. | 2014-05-20 18:26:27 LMAX Data - Successfully connected. | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: AUDUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: EURUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: GBPUSD | 2014-05-20 18:26:28 LMAX Data - Restarting real-time data updates for symbol: USDJPY | 2014-05-20 18:26:28 What exactly is the problem you are experiencing? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-21 16:50:33
|
| [2014-05-20 19:30:33] |
| User21223 - Posts: 92 |
|
Quotations do not change. Markets are standing in place.
|
| [2014-05-20 20:15:56] |
| |
|
We can call you and use remote assistance to help. You will need to update your Account Information and provide a telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support |
| [2014-05-20 20:22:19] |
| User21223 - Posts: 92 |
|
My English is weak in the conversation.
|
| [2014-05-20 20:37:43] |
| |
|
We can connect to your system and try to fix the issue without much talking. You can let us know when would be a good time to call.
Sierra Chart Support Date Time Of Last Edit: 2014-05-20 21:40:32
|
| [2014-05-21 15:38:29] |
| User21223 - Posts: 92 |
|
please call today
|
| [2014-05-21 16:52:37] |
| |
|
What we need you to do to select Help >> Accept Remote Assistance on the menu. When this is done and you have a Team Viewer window with an ID number, start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Let us know the ID number. We will then connect and see what the problem is. We do not need to call or use any audio. Once we get your message, we may take a few minutes before we connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-21 18:32:49] |
| |
|
The LMAX data problem when using market depth is now resolved. One effect of the issue is that there are inaccurate prices in the charts. So what you need to do is to go to an Intraday chart for each symbol and select Edit >>Delete All Data and Download. This only needs to be done once for each symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: