Support Board
Date/Time: Wed, 19 Mar 2025 00:47:20 +0000
Connection once a month for real data
View Count: 603
| [2022-10-03 22:16:48] |
| User552931 - Posts: 25 |
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Hello, I am following the steps in the following link, to connect once a month to the data provider and continue with DENALI data. Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees I do the tutorial step by step and it keeps giving me delayed data, what can I do? Regards |
| [2022-10-04 15:11:23] |
| John - SC Support - Posts: 38782 |
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You have connected to your trading account properly. You can view the verification date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges The issue is that the exchange that you had active did not renew on October 1, 2022 since you had deactivated it on September 20, 2022. You can select the exchange(s) you want to activate for the CME Group at the link above (just below the verification date). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-04 15:34:01] |
| Sierra_Chart Engineering - Posts: 18835 |
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We can activate the exchange for you. We just need to know what symbols you want real-time data for. Let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-04 16:09:10] |
| User552931 - Posts: 25 |
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I need futures for pound and minisp500
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