Support Board
Date/Time: Wed, 19 Mar 2025 00:44:44 +0000
No Eurex real time data
View Count: 408
| [2022-10-03 17:54:50] |
| Trader-6767 - Posts: 3 |
|
Hello, since today I don't get Eurex real time data anymore. After starting the software, the data is loaded, then the chart stops. I have also subscribed to the data from the CME, they come properly. Do you have a suggestion for a solution? Many thanks and best regards Walter Schmidt |
| [2022-10-03 18:39:12] |
| Sierra_Chart Engineering - Posts: 18835 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-03 18:39:21
|
| [2022-10-04 06:24:49] |
| Trader-6767 - Posts: 3 |
|
Hello, after I restarted the platform this morning, I am also getting real time data from Eurex again. So the thread can be closed. Thank you very much. Greeting, W. Schmidt |
To post a message in this thread, you need to log in with your Sierra Chart account: