Support Board
Date/Time: Tue, 26 Nov 2024 14:22:11 +0000
TransAct prices not currently streaming into Sierra
View Count: 1080
| [2014-05-19 16:57:03] |
| Marmany - Posts: 307 |
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Currently not receiving prices from TransAct into Sierra quoteboard into http://www.sierrachart.com/image.php?l=140051783615.png Chart prices update but when symbol changed have to close and re-open Sierra to connect the feed. Tried re-booting CPU but did not rectify All TransAct prices streaming OK into TransActAT platform. Please advise |
| [2014-05-19 19:55:19] |
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We are aware of the issue. We believe the issue is on the TransAct side but we are working on definitively confirming this. We have discussed the issue with TransAct. So we are all aware of it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 01:52:24] |
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TransAct has resolved the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 07:31:43] |
| Marmany - Posts: 307 |
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Thank you for your support in liaising with TransAct to resolve so quickly.
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