Support Board
Date/Time: Wed, 30 Oct 2024 22:56:05 +0000
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| [2022-09-27 00:02:58] |
| Jonathan Newell - Posts: 2 |
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Hello, I am new here. I activated a 15 day trial and am trying to follow G7FX student tutorial.. I have a green bar showing but no streaming data with chartbook loaded. |
| [2022-09-27 07:55:25] |
| Sierra_Chart Engineering - Posts: 16764 |
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When the Chartbook is open translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Otherwise, everything looks fine with your Sierra Chart account. --- If you still have a problem, follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-27 09:13:50
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