Support Board
Date/Time: Tue, 18 Mar 2025 17:40:41 +0000
Followed all posted instructions and still getting Delayed data
View Count: 429
| [2022-09-26 14:04:06] |
| User599829 - Posts: 6 |
|
I logged on to the platform this morning and loaded chartbooks and i am only receiving delayed data. I restarted Sierra, I followed all the instructions posted on the support board, but still only delayed data. Please Help. Eric Torres |
| [2022-09-26 15:21:18] |
| John - SC Support - Posts: 38768 |
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You are setup to receive real-time data for the CME Group. What is the symbol for one chart that is not updating in real-time? And also follow the below instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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