Support Board
Date/Time: Tue, 18 Mar 2025 02:39:19 +0000
Trading evaluator delayed is not working with replay mode anymore
View Count: 426
| [2022-09-22 16:42:20] |
| User217328 - Posts: 2 |
|
Hello, so yesterday after trying to lunch market replay sierra chart provides me with this message log: TradeActivity files query time: 0.017161 seconds. Entries: 0. Current queries: 2 | 2022-09-22 12:14:54.800 TradeActivity files query time: 0.009867 seconds. Entries: 2104. Current queries: 2 | 2022-09-22 12:14:54.810 Trading Evaluator - Delayed | Requesting trade accounts from server. | 2022-09-22 12:15:02.532 TradeActivity files query time: 0.001911 seconds. Entries: 0. Current queries: 1 | 2022-09-22 12:15:02.534 Trading Evaluator - Delayed | Received 0 accounts from service. | 2022-09-22 12:15:02.658 Trading Evaluator - Delayed | Requesting Trade Positions data. | 2022-09-22 12:15:02.759 Trading Evaluator - Delayed | AccountBalanceUpdate.TradeAccount is empty | 2022-09-22 12:15:02.879 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-22 12:15:03.680 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-09-22 12:15:03.680 TradeActivity files query time: 0.004225 seconds. Entries: 0. Current queries: 1 | 2022-09-22 12:15:05.595 TradeActivity files query time: 0.002657 seconds. Entries: 0. Current queries: 1 | 2022-09-22 12:15:06.017 Trading Evaluator - Delayed (Order reject). Info: Trade Account 'NewTestAccount1234' is not authorized. Authorized accounts: . Internal Order ID: 458. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.294 * Trading Evaluator - Delayed (Order reject). Info: Trade Account Data does not exist. Internal Order ID: 459. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.295 * Trading Evaluator - Delayed (Order reject). Info: Trade Account Data does not exist. Internal Order ID: 460. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.295 * Trading Evaluator - Delayed (Order reject). Info: Trade Account 'NewTestAccount1234' is not authorized. Authorized accounts: . Internal Order ID: 461. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.410 * Trading Evaluator - Delayed (Order reject). Info: Trade Account Data does not exist. Internal Order ID: 462. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.410 * Trading Evaluator - Delayed (Order reject). Info: Trade Account Data does not exist. Internal Order ID: 463. Service Order ID: (none). Symbol: ESZ22. Account: NewTestAccount1234 | 2022-09-22 12:15:48.410 * I have service package 5. I dont fully get it why its not working anymore - made a payment which should allow me to trade using replay mode until 10-08. Last week everything was working fine (I could use replay function properly). |
| [2022-09-22 16:57:00] |
| John - SC Support - Posts: 38735 |
|
In order to run a replay, the system can not be connected to the Trading Evaluator service. This would mean that you would have selected SC Data - All Services for the service, which further means that you are in Simulation Mode. It looks like the system did not change your Trading Account to a Simulation account, and therefore when you try to place a trade it is not sending it to the correct account. Refer to the following for how to change your Trade Account: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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