Home >> Support Board

Support Board

Date/Time: Tue, 18 Mar 2025 03:48:16 +0000

How to Post a Message for Support

missing ES data across VbP and Footprint and TPO charts

View Count: 909

[2022-09-20 12:20:19] #1 [Go To First Post]
Benz - Posts: 46
Hi Guys, I have missing ES data as per screenshot My ES VbP (#3chart) only wants to load to 9-16. When i did delete all data and download to remedy, now charts #1 and #2 have missing data. I have tried delete all data and download again without success. Please help Thanks very much, Ben


220920 sierra missing data.PNG / V - Attached On 2022-09-20 12:19:49 UTC - Size: 542.15 KB - 116 views

[2022-09-20 12:42:37] #2 [Go To First Post]
Benz - Posts: 46
ok so ive updated sierra to latest verrsion which has cured the footprint tpo issues. But chart #3 is still only showing to 9-16 on ES (obviously ive triple checked scrolling to right and setttings).

[2022-09-20 12:50:55] #3 [Go To First Post]
Benz - Posts: 46
no. I am a The Pit member. All my charts were different to Ross (Bish) charts. i HAVE PERFORMED DELETE ALL DATA AND DOWNLOAD and once again all ES stuff missing as set out in first post

[2022-09-20 13:19:15] #4 [Go To First Post]
Benz - Posts: 46
ok another full system reboot once again sorted #2 #1 but chrt #3 still stuck at 9-16?

[2022-09-20 14:16:35] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 18812
Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-20 14:23:38] #6 [Go To First Post]
Benz - Posts: 46
https://www.sierrachart.com/image.php?Image=1663683775383.png

[2022-09-20 14:24:17] #7 [Go To First Post]
Benz - Posts: 46
look at date goes from 9-15 straight to 9-20 (which is now visible since open)

[2022-09-20 16:57:15] #8 [Go To First Post]
John - SC Support - Posts: 38735
Either remove all the studies from that chart, or start a new chart and look at just the bars. If you are still missing data, then follow these instructions to get the missing data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-20 21:33:34] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 18812
Change to a volume-based rollover Continuous Contract setting: Continuous Futures Contract Charts: Continuous Futures Contract - Volume Based Rollover Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-20 21:34:01

[2022-09-21 07:48:59] #10 [Go To First Post]
Benz - Posts: 46
Yes the final answer was the correct answer - Thank you

To post a message in this thread, you need to log in with your Sierra Chart account: