Support Board
Date/Time: Tue, 18 Mar 2025 05:13:51 +0000
Error message
View Count: 304
| [2022-09-19 22:07:14] |
| User397487 - Posts: 3 |
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It appears I'm not activated as I am not receiving data
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| [2022-09-20 10:53:30] |
| Sierra_Chart Engineering - Posts: 18812 |
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Everything we see looks fine with your account. We want you to update to the current version of Sierra Chart: Software Download: Fast Update And if you still have an issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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