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Date/Time: Tue, 18 Mar 2025 02:44:06 +0000



Error message

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[2022-09-19 22:07:14]
User397487 - Posts: 3
It appears I'm not activated as I am not receiving data
[2022-09-20 10:53:30]
Sierra_Chart Engineering - Posts: 18812
Everything we see looks fine with your account.

We want you to update to the current version of Sierra Chart:
Software Download: Fast Update

And if you still have an issue:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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