Support Board
Date/Time: Tue, 26 Nov 2024 04:14:11 +0000
Order Allocation Not Adding Account
View Count: 921
| [2022-09-19 11:33:20] |
| User550539 - Posts: 31 |
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Hi, I previously had order allocation set to copy trades between 2 different evaluation accounts and was working. However, on Friday only one account was "added" and the other one was not. I have been trying to add the second account and every time I click "add" nothing happens. I have tried removing all of the accounts and re-adding them, but the same thing occurs (only the one account is working). Would you be able to help fix this issue? This is with Rithmic connection by the way. |
| [2022-09-19 13:50:06] |
| Sierra_Chart Engineering - Posts: 17179 |
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When adding an account, you cannot add the account that the chart the Trade Window is associated with is currently set to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-28 14:26:13] |
| User495734 - Posts: 30 |
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Hi there, I am unable to detect my second account to duplicate my trade on, clicking on the add button in the lower side does not seem to work either |
Attachment Deleted.  Order Allocation.PNG / V - Attached On 2023-12-28 14:25:19 UTC - Size: 11.12 KB - 69 views |
| [2023-12-28 16:43:23] |
| John - SC Support - Posts: 36286 |
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You need to start at the top of that window in the section for "Available Accounts". Select the account you want to add up there, then select the "Add" button. After the account is added it, will then show in the "Allocation Accounts" field. Refer to the instructions here: Order Allocation to Trade Accounts: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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