Support Board
Date/Time: Mon, 17 Mar 2025 18:17:48 +0000
Emicro Nasdaq chart not updating.
View Count: 471
| [2022-09-16 22:16:09] |
| User271659 - Posts: 13 |
|
Today my charts for F.US.MNQZ22 would not update. I received this message this morning for the above symbol. Downloaded Failed. Historical data only supported with Sierra Chart Data feed. I have the denali feed, account is in good standing. When i opened the dom for this product it shows no current price or resting orders. I even updated to the current release and still received the above message of Downloaded Failed. Thoughts? |
| [2022-09-17 11:01:25] |
| User271659 - Posts: 13 |
|
Good morning. I opened a new chartbook to see if that was the issue. I am able to open any symbol (cme exchange) under my current trading service CQG and it pulls in the data without the above previous post message. When i download the data for emicro nasdaq i get Download Failed. I deleted the symbol data in the data folder too. And tried to redownload. That failed too. Now i have a blank screen. With download failed. I am out of ideas. Thanks. |
| [2022-09-17 18:47:51] |
| Sierra_Chart Engineering - Posts: 18809 |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings See if that resolves the issue. If not: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: