Support Board
Date/Time: Mon, 17 Mar 2025 18:20:10 +0000
Sierra Chart Installer Error
View Count: 1120
| [2022-09-15 19:14:59] |
| Sousa - Posts: 7 |
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I've tried multiple times to install Sierra Chart via the direct download button & each time I run the installer, I am met with an error that reads "Maximum number of retries encountered. Refer to log. Download canceled. Press 'Install' to retry." What is the fix for this? Thank you. |
| [2022-09-15 19:35:33] |
| Sierra_Chart Engineering - Posts: 18809 |
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We need to see the installer log. Instructions: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-15 19:45:15] |
| Sousa - Posts: 7 |
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File attached
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Private File |
| [2022-09-15 21:54:45] |
| Sierra_Chart Engineering - Posts: 18809 |
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This is unusual. First thing we want you to try is to set the Region on the installer to "Europe" to choose a different server. And then try installing again. If that does not work then use the ZIP installer: Software Download: Sierra Chart Zip Installer You can also perform an update using the ZIP installer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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