Support Board
Date/Time: Mon, 17 Mar 2025 18:20:08 +0000
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View Count: 946
| [2022-09-14 16:43:55] |
| usgvince - Posts: 23 |
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I have money in my account and my data stopped 8/31. Unsure what to do. Thanks |
| [2022-09-14 17:03:39] |
| Sierra_Chart Engineering - Posts: 18809 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with (Just one symbol is enough). Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-15 13:04:09] |
| usgvince - Posts: 23 |
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6AU22_FUT_CME TID(12636) Chartbook Sharing Server | Unexpectedly encountered the end of file C:\SierraChart\Data\ChartbookSharing\ServerSettings.config. | 2022-09-13 21:36:40.012 Created the DTC Protocol server. | 2022-09-13 21:36:40.012 DTC Protocol Server listening on port 11099. | 2022-09-13 21:36:40.014 Reading Internal Order ID file. | 2022-09-13 21:36:40.014 Reading Trade Orders file. | 2022-09-13 21:36:40.069 Reading Trade Positions file. | 2022-09-13 21:36:40.070 Reading Trade Account Data files. | 2022-09-13 21:36:40.070 UDPListener (1604). Port 22904 | Listening on UDP port 22904. | 2022-09-13 21:36:40.089 Software version: 2437 64-bit | 2022-09-13 21:36:40.089 Primary Thread ID: 12636 | 2022-09-13 21:36:40.089 Usage end date: 2022-10-15 | 2022-09-13 21:36:40.089 Enabled for: Advanced Features 2. | 2022-09-13 21:36:40.089 Enabled for: Sierra Chart Historical Data Service. | 2022-09-13 21:36:40.089 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-09-13 21:36:40.089 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-13 21:36:40.089 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-13 21:36:40.089 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-09-13 21:36:40.089 Enabled for exchange: Euronext Equities Delayed | 2022-09-13 21:36:40.089 Enabled for exchange2: CME | 2022-09-13 21:36:40.089 Enabled for exchange2: fairx_exchange.data | 2022-09-13 21:36:40.089 Enabled for exchange2: NASDAQ US stock data | 2022-09-13 21:36:40.089 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-13 21:36:40.089 Current selected Data/Trading service: SC Data - All Services | 2022-09-13 21:36:40.089 Custom symbol settings values: disabled | 2022-09-13 21:36:40.089 Chart Update Interval: 500 | 2022-09-13 21:36:40.089 Intraday Data Storage Time Unit: 0 | 2022-09-13 21:36:40.089 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-09-13 21:36:40.089 2022-09-14 02:36:40 Local computer time in UTC | 2022-09-13 21:36:40.089 2022-09-13 21:36:40 Local computer time in SC Time Zone | 2022-09-13 21:36:40.089 2022-09-14 02:36:38 Server time in UTC | 2022-09-13 21:36:40.089 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-13 21:36:40.089 Program path: C:\SierraChart\ | 2022-09-13 21:36:40.089 Data Files path: C:\SierraChart\Data\ | 2022-09-13 21:36:40.089 OS Version Number: 10.0 | 2022-09-13 21:36:40.089 Locale Setting: C | 2022-09-13 21:36:40.089 DLLs: sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TG47Sierra.dll, TG47Sierra_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-09-13 21:36:40.090 Allowed protected custom studies: SST_FreeBundle | 2022-09-13 21:36:40.090 Crash reporter started: true | 2022-09-13 21:36:40.090 Created the DTC Protocol historical data server. | 2022-09-13 21:36:40.108 HD Server Manager | Listening on port 11098. | 2022-09-13 21:36:40.110 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-13 21:36:40.110 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-13 21:36:40.182 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-13 21:36:40.324 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-13 21:36:40.324 Received 5 login tokens. | 2022-09-13 21:36:40.567 Symbol settings MD5 received. Request ID: 1. | 2022-09-13 21:36:42.150 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2022-09-13 21:36:42.151 Symbol settings received. Request ID: 2. | 2022-09-13 21:36:45.157 SC Data - All Services | Connected to server complete. | 2022-09-13 21:36:46.830 Triggering next historical data download in queue. | 2022-09-13 21:36:46.830 Triggering next historical data download in queue. | 2022-09-13 21:36:46.830 Triggering next historical data download in queue. | 2022-09-13 21:36:46.830 Triggering next historical data download in queue. | 2022-09-13 21:36:46.830 No download requests in the queue to start downloads for. | 2022-09-13 21:36:46.847 No download requests in the queue to start downloads for. | 2022-09-13 21:36:46.847 No download requests in the queue to start downloads for. | 2022-09-13 21:36:46.847 No download requests in the queue to start downloads for. | 2022-09-13 21:36:46.847 TG47Sierra.dll is not 64-bit | 2022-09-13 21:37:38.435 VersionNumber is 0 for TG47Sierra.dll | 2022-09-13 21:37:38.435 Loading DLL: C:\SierraChart\Data\TG47Sierra.dll (TG47Sierra_64.dll). Handle: 7ff8d35d0000 | 2022-09-13 21:37:38.437 6EU22_FUT_CME [CBV] 15 Min #8 | Reloading chart. | 2022-09-13 21:37:38.463 6EU22_FUT_CME [CBV] 15 Min #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.463 6EU22_FUT_CME [CBV] 15 Min #8 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.463 6BU22_FUT_CME [CBV] #5 | Reloading chart. | 2022-09-13 21:37:38.481 6BU22_FUT_CME [CBV] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.481 6BU22_FUT_CME [CBV] #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.481 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 30 Min #1 | Reloading chart. | 2022-09-13 21:37:38.493 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 30 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.493 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 30 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.493 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 1000 Volume #7 | Reloading chart. | 2022-09-13 21:37:38.505 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 1000 Volume #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.505 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 1000 Volume #7 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.505 6AU22_FUT_CME [CB] #2 | Reloading chart. | 2022-09-13 21:37:38.518 6AU22_FUT_CME [CB] #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.518 6AU22_FUT_CME [CB] #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.518 Loading market depth data. | 2022-09-13 21:37:38.593 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 10 Min #3 | Reloading chart. | 2022-09-13 21:37:38.690 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 10 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.690 6AU22_FUT_CME/M6AU22_FUT_CME [CBV] 10 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.690 6AU22_FUT_CME [CBV] 10 Min #6 | Reloading chart. | 2022-09-13 21:37:38.702 6AU22_FUT_CME [CBV] 10 Min #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:38.702 6AU22_FUT_CME [CBV] 10 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:38.702 6AU22_FUT_CME 2000 Volume #4 | Reloading chart. | 2022-09-13 21:37:38.717 6BU22_FUT_CME 30 Min #9 | Reloading chart. | 2022-09-13 21:37:38.725 6BU22_FUT_CME 30 Min #10 | Reloading chart. | 2022-09-13 21:37:38.735 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 1000 Volume #7 | StartDateTimeForLoadingOrderFills: 2022-08-17 12:15:46 | 2022-09-13 21:37:38.816 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 10 Min #3 | StartDateTimeForLoadingOrderFills: 2022-08-17 12:15:46 | 2022-09-13 21:37:38.867 Using symbol data fast lookup vector | 2022-09-13 21:37:38.992 SC Data - All Services | Starting real-time market data updates for: 6EU22_FUT_CME. ID: 1 | 2022-09-13 21:37:38.992 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EU22_FUT_CME | 2022-09-13 21:37:38.992 SC Data - All Services | Requesting security definition data for: 6EU22_FUT_CME. ID: 1 | 2022-09-13 21:37:38.992 No historical data client is currently set to download historical Intraday data for 6EU22_FUT_CME. | 2022-09-13 21:37:38.992 Real-time Intraday chart data file updates started for 6EU22_FUT_CME | 2022-09-13 21:37:38.992 Intraday chart data file opened for 6EU22_FUT_CME | 2022-09-13 21:37:38.992 SC Data - All Services | Starting real-time market data updates for: 6BU22_FUT_CME. ID: 2 | 2022-09-13 21:37:38.993 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BU22_FUT_CME | 2022-09-13 21:37:38.993 SC Data - All Services | Requesting security definition data for: 6BU22_FUT_CME. ID: 2 | 2022-09-13 21:37:38.993 No historical data client is currently set to download historical Intraday data for 6BU22_FUT_CME. | 2022-09-13 21:37:38.993 Real-time Intraday chart data file updates started for 6BU22_FUT_CME | 2022-09-13 21:37:38.993 Intraday chart data file opened for 6BU22_FUT_CME | 2022-09-13 21:37:38.993 SC Data - All Services | Starting real-time market data updates for: 6AU22_FUT_CME. ID: 3 | 2022-09-13 21:37:38.993 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6AU22_FUT_CME | 2022-09-13 21:37:38.993 SC Data - All Services | Requesting security definition data for: 6AU22_FUT_CME. ID: 3 | 2022-09-13 21:37:38.993 SC Data - All Services | Starting real-time market data updates for: M6AU22_FUT_CME. ID: 4 | 2022-09-13 21:37:38.993 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: M6AU22_FUT_CME | 2022-09-13 21:37:38.993 SC Data - All Services | Requesting security definition data for: M6AU22_FUT_CME. ID: 4 | 2022-09-13 21:37:38.993 No historical data client is currently set to download historical Intraday data for 6AU22_FUT_CME. | 2022-09-13 21:37:38.993 Real-time Intraday chart data file updates started for 6AU22_FUT_CME | 2022-09-13 21:37:38.993 Intraday chart data file opened for 6AU22_FUT_CME | 2022-09-13 21:37:38.993 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 1000 Volume #7 | Reloading chart. | 2022-09-13 21:37:39.009 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 1000 Volume #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-09-13 21:37:39.009 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 1000 Volume #7 | There are no continuous futures contract symbols. Loading data normally. | 2022-09-13 21:37:39.009 Loading market depth data. | 2022-09-13 21:37:39.108 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 1000 Volume #7 | StartDateTimeForLoadingOrderFills: 2022-08-17 12:15:46 | 2022-09-13 21:37:39.110 6AU22_FUT_CME [CB-D] #2 | StartDateTimeForLoadingOrderFills: 2022-07-27 17:00:00 | 2022-09-13 21:37:39.234 6BU22_FUT_CME [CBV-D] #5 | StartDateTimeForLoadingOrderFills: 2022-07-27 15:00:01 | 2022-09-13 21:37:39.319 Requesting market depth updates for: M6AU22_FUT_CME if supported. | 2022-09-13 21:37:39.514 Separate subscription for market depth updates not supported. M6AU22_FUT_CME | 2022-09-13 21:37:39.514 Chart #8 has tagged chart #1 for full recalculation. Chartbook: AUDUSD.Cht | 2022-09-13 21:37:39.949 6AU22_FUT_CME 2000 Volume #4 | StartDateTimeForLoadingOrderFills: 2022-05-25 19:01:14 | 2022-09-13 21:37:40.193 6AU22_FUT_CME/M6AU22_FUT_CME [CBV-D] 30 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: AUDUSD.Cht | 2022-09-13 21:37:53.225 Requesting market depth updates for: 6AU22_FUT_CME if supported. | 2022-09-13 21:37:53.420 Separate subscription for market depth updates not supported. 6AU22_FUT_CME | 2022-09-13 21:37:53.420 No historical data client is currently set to download historical Intraday data for 6EU22_FUT_CME. | 2022-09-13 21:38:04.932 Real-time Intraday chart data file updates started for 6EU22_FUT_CME | 2022-09-13 21:38:04.932 Intraday chart data file opened for 6EU22_FUT_CME | 2022-09-13 21:38:04.932 Starting downloads for all open Historical Daily data charts. | 2022-09-13 21:38:41.231 File >> Disconnect selected. | 2022-09-15 07:59:28.360 SC Data - All Services | Disconnected. | 2022-09-15 07:59:28.377 SC Data - All Services | Connected to server complete. | 2022-09-15 08:00:06.320 Triggering next historical data download in queue. | 2022-09-15 08:00:06.321 Triggering next historical data download in queue. | 2022-09-15 08:00:06.321 Triggering next historical data download in queue. | 2022-09-15 08:00:06.321 Triggering next historical data download in queue. | 2022-09-15 08:00:06.321 No download requests in the queue to start downloads for. | 2022-09-15 08:00:06.324 No download requests in the queue to start downloads for. | 2022-09-15 08:00:06.324 No download requests in the queue to start downloads for. | 2022-09-15 08:00:06.324 No download requests in the queue to start downloads for. | 2022-09-15 08:00:06.324 Using symbol data fast lookup vector | 2022-09-15 08:00:06.622 SC Data - All Services | Starting real-time market data updates for: 6BU22_FUT_CME. ID: 1 | 2022-09-15 08:00:06.622 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6BU22_FUT_CME | 2022-09-15 08:00:06.622 SC Data - All Services | Requesting security definition data for: 6BU22_FUT_CME. ID: 1 | 2022-09-15 08:00:06.622 No historical data client is currently set to download historical Intraday data for 6BU22_FUT_CME. | 2022-09-15 08:00:06.622 Real-time Intraday chart data file updates started for 6BU22_FUT_CME | 2022-09-15 08:00:06.622 Intraday chart data file opened for 6BU22_FUT_CME | 2022-09-15 08:00:06.622 SC Data - All Services | Starting real-time market data updates for: 6AU22_FUT_CME. ID: 2 | 2022-09-15 08:00:06.647 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6AU22_FUT_CME | 2022-09-15 08:00:06.647 SC Data - All Services | Requesting security definition data for: 6AU22_FUT_CME. ID: 2 | 2022-09-15 08:00:06.647 SC Data - All Services | Starting real-time market data updates for: M6AU22_FUT_CME. ID: 3 | 2022-09-15 08:00:06.647 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: M6AU22_FUT_CME | 2022-09-15 08:00:06.647 SC Data - All Services | Requesting security definition data for: M6AU22_FUT_CME. ID: 3 | 2022-09-15 08:00:06.647 No historical data client is currently set to download historical Intraday data for 6AU22_FUT_CME. | 2022-09-15 08:00:06.647 Real-time Intraday chart data file updates started for 6AU22_FUT_CME | 2022-09-15 08:00:06.647 Intraday chart data file opened for 6AU22_FUT_CME | 2022-09-15 08:00:06.647 Requesting market depth updates for: M6AU22_FUT_CME if supported. | 2022-09-15 08:00:06.661 Separate subscription for market depth updates not supported. M6AU22_FUT_CME | 2022-09-15 08:00:06.661 SC Data - All Services | Starting real-time market data updates for: 6EU22_FUT_CME. ID: 4 | 2022-09-15 08:00:06.681 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: 6EU22_FUT_CME | 2022-09-15 08:00:06.681 SC Data - All Services | Requesting security definition data for: 6EU22_FUT_CME. ID: 4 | 2022-09-15 08:00:06.681 No historical data client is currently set to download historical Intraday data for 6EU22_FUT_CME. | 2022-09-15 08:00:06.681 Real-time Intraday chart data file updates started for 6EU22_FUT_CME | 2022-09-15 08:00:06.681 Intraday chart data file opened for 6EU22_FUT_CME | 2022-09-15 08:00:06.681 Requesting market depth updates for: 6AU22_FUT_CME if supported. | 2022-09-15 08:00:11.331 Separate subscription for market depth updates not supported. 6AU22_FUT_CME | 2022-09-15 08:00:11.331 |
| [2022-09-15 13:52:05] |
| Sierra_Chart Engineering - Posts: 18809 |
|
The symbols you are using are wrong. Translate them with Edit >> Translate Symbols to Current Service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-15 13:52:14
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