Support Board
Date/Time: Mon, 17 Mar 2025 18:25:47 +0000
Data Connection Issues
View Count: 325
| [2022-09-13 17:45:32] |
| User984218 - Posts: 2 |
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I haven't used my Sierra Chart platform since May 2022. I renewed today but when I open my Chartbooks I'm not getting historical or real-time data. I have an active AMP account. I've read the support forums but I'm still having difficulty.
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| [2022-09-13 17:51:16] |
| Sierra_Chart Engineering - Posts: 18809 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-13 18:17:34] |
| User984218 - Posts: 2 |
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Thank you - I was an idiot and didn't realize I hadn't paid the Denali Exchange Fee.
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