Support Board
Date/Time: Mon, 17 Mar 2025 18:28:09 +0000
Data not Loading at 8 PM Asian Session
View Count: 382
| [2022-09-13 00:46:58] |
| sau1234 - Posts: 8 |
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Hi Nothing is updating after 8 PM asian session open and onwards. Any advice? Thanks |
| [2022-09-13 07:46:54] |
| Sierra_Chart Engineering - Posts: 18809 |
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What symbol are you referring to? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-13 11:48:05] |
| sau1234 - Posts: 8 |
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Error resolved, it was because I was logged into my laptop with sierra chart. How do I get 2 instances available to me?
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| [2022-09-13 13:46:10] |
| SC Support - Posts: 1941 |
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The CME charges for Real-time Data on a device by device basis, so you would need pay a 2nd Real-time Data Exchange Fee in order to get Real-time CME Group Data on 2 devices simultaneously. Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If you provided the Message log, asked for in post #2, we would be able to confirm the above presumption. Thank you |
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