Support Board
Date/Time: Mon, 17 Mar 2025 11:28:03 +0000
Updated sierra and now Im connected with no data
View Count: 541
| [2022-09-09 12:05:36] |
| User862701 - Posts: 24 |
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My charts are not moving. I am connected, but my prices are not changing? Am I on the wrong service package?
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| [2022-09-09 13:05:02] |
| Sierra_Chart Engineering - Posts: 18805 |
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Are you still having a problem because you are running a version which does support access to CQG data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 13:26:28] |
| User862701 - Posts: 24 |
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Yes, its still not working. I updated to chart package 10. I have funds in my account. I keep having to install previous versions to get it to work. The last version I can use and get proper data is 2393. I keep reverting back to it. What can I do to fix this? Thank you
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| [2022-09-09 13:44:11] |
| John - SC Support - Posts: 38678 |
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In order to continue to get the CQG data you need to be on version 2393. You can not go to any higher release or you will not be able to get the CQG data. The solution is to use our Denali Exchange Data Feed instead. The cost is going to be the same and you will have access to much more historical data. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 13:48:30] |
| User862701 - Posts: 24 |
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I thought I did switch over to denali. How ?where do I do that? Is it in the sierra website or on the actual platform?
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| [2022-09-09 13:54:49] |
| User862701 - Posts: 24 |
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MIne says denali is active. Its still not doing what it should.
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| [2022-09-09 13:56:06] |
| User862701 - Posts: 24 |
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When I click data trade service settings, Denali isnt even in the list. Its making me use CQG. But on my account control page it says denali is active.
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| [2022-09-09 14:13:21] |
| Sierra_Chart Engineering - Posts: 18805 |
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We just need to activate the exchange fee for you. Do you need top of book data or market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 14:16:55] |
| User862701 - Posts: 24 |
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I updated to version 2435. I switched my data feed over to SC all data. Now my charts are all giving me delayed data??
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| [2022-09-09 14:17:58] |
| User862701 - Posts: 24 |
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no, I donrt need either of those. BUt I do need real time charts.
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| [2022-09-09 14:18:35] |
| User862701 - Posts: 24 |
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I only need real time charts and price action. Whats the cheapest package I can get ?
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| [2022-09-09 14:23:30] |
| User862701 - Posts: 24 |
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Gold is delayed, Oil not moving at all either.
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| [2022-09-09 15:04:52] |
| User862701 - Posts: 24 |
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Why am I still getting delayed data?
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| [2022-09-09 15:11:28] |
| SC Support - Posts: 1941 |
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Hi User862701, we would be happy to give you Real-time CME Group Data via Denali. If you will be using the Denali Exchange Data Feed integrated with CQG WebAPI Order Routing, follow the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services (note: the key element of the set-up instructions is step #5, please enable [Common Settings]: "Allow Support for Sierra Chart Data Feeds"="Yes") For Real-time CME Group Data via Denali, please re-complete the Market Data Agreements and be sure to include your AMP Futures Trading Account Information; your "Clearing Firm" will be "AMP Futures" and your "Futures Trading Account Number" is something like "AC123456". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Lastly please re-map your symbols using this helpful feature: Edit Menu: Edit >> Translate Symbols To Current Service |
| [2022-09-09 15:20:59] |
| User862701 - Posts: 24 |
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That fixed my delayed data, but my oil is still not moving as before?
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| [2022-09-09 15:35:09] |
| User862701 - Posts: 24 |
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something is seriously screwed up. My sierra lags so bad now. I put a sim trade on, its not even showing candles hit my area but i'm filled in the trade. Can I get remote assistance? All this happened after I updated. This is terrible.
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| [2022-09-09 15:39:32] |
| SC Support - Posts: 1941 |
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Yes, I can give you a call now, please let me know.
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| [2022-09-09 15:40:18] |
| User862701 - Posts: 24 |
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yes
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| [2022-09-09 16:36:20] |
| SC Support - Posts: 1941 |
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Spoke to User862701, he sees Sierra Chart Version 2393 performing best for him. Thank you
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