Support Board
Date/Time: Mon, 17 Mar 2025 12:12:50 +0000
Data not downloading / not working properly
View Count: 399
| [2022-09-09 08:32:30] |
| User394789 - Posts: 3 |
|
Yesterday I noticed my sierra seemed to skip some data, was only like an hour though so I figured it would fix itself. Woke up today and loaded the program and all over night data was missing. I tried downloading/deleting all data etc At first I was receiving this error Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2022-09-09 08:08:06.027 * However I ran sierra as admin and updated time, deleted all data and redownloaded but am still getting the error shown in picture everytime. THank you in advance for the help! |
 sierra.png / V - Attached On 2022-09-09 08:30:29 UTC - Size: 132.99 KB - 103 views |
| [2022-09-09 08:47:27] |
| User394789 - Posts: 3 |
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HD Request # 3 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2022-09-09 08:45:47.571 HD Request # 3 | Download start date-time: 2022-09-09 08:44:00.000000. File last date-time: 2022-09-09 08:44:00.735010 | 2022-09-09 08:45:47.572 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2022-09-09 08:45:47.572 Socket (2) | Creating socket. | 2022-09-09 08:45:47.572 Socket (2) | New receive buffer size: 5242880 | 2022-09-09 08:45:47.573 Socket (2) | Connecting to IP: 162.251.232.235. | 2022-09-09 08:45:47.573 Socket (2) | CloseSocket call. | 2022-09-09 08:46:07.561 Socket (2) | Closed. | 2022-09-09 08:46:07.561 HD Request # 3 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2022-09-09 08:46:07.576 Historical data download thread signaled to stop. | 2022-09-09 08:46:07.576 HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2022-09-09 08:46:07.576 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-09-09 08:44:00.735010 | 2022-09-09 08:46:07.577 HD Request # 3 | Receiving Intraday data for XBTUSD-BMEX starting at 2022-09-09 08:45:07.148000 | 2022-09-09 08:46:07.577 Added 42 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2022-09-09 08:46:07.577 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-09-09 08:45:07.148000. | 2022-09-09 08:46:07.577 HD Request # 3 | Completion time: 20s. | 2022-09-09 08:46:07.580 HD Request # 3 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 1 | 2022-09-09 08:46:07.580 Removing historical data download ID 1. | 2022-09-09 08:46:07.580 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2022-09-09 08:46:07.580 Intraday chart data file opened for XBTUSD-BMEX | 2022-09-09 08:46:07.580 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-09-09 08:46:07.580 Triggering next historical data download in queue. | 2022-09-09 08:46:07.580 No download requests in the queue to start downloads for. | 2022-09-09 08:46:07.580 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid. Thread ID: 36860 | 2022-09-09 08:46:11.736 |
| [2022-09-09 10:16:15] |
| User394789 - Posts: 3 |
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Edit : Fixed by connecting to port 80. I know this is not reccomended. Can anyone say why all of a sudden it has done this with no reason before hand? |
| [2022-09-09 10:49:19] |
| Sierra_Chart Engineering - Posts: 18805 |
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Either a firewall on your computer or the ISP is blocking port 10150.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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