Support Board
Date/Time: Mon, 17 Mar 2025 11:28:03 +0000
download fail error
View Count: 843
| [2022-09-09 05:33:36] |
| User183724 - Posts: 194 |
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i'm getting a download failure error
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 Screenshot (37).png / V - Attached On 2022-09-09 05:32:19 UTC - Size: 153.04 KB - 99 views |
| [2022-09-09 14:28:27] |
| John - SC Support - Posts: 38678 |
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We need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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