Support Board
Date/Time: Mon, 17 Mar 2025 11:27:00 +0000
Price not updating for Denali + Tenton combination
View Count: 355
| [2022-09-08 16:58:05] |
| sau1234 - Posts: 8 |
|
Hi, Nothing is moving/updating for prices. I have connected to Edge clear via Tenton routing. I have purchased Denali and agreed to the exchange agreements. Any ideas? Thanks |
1.png| [2022-09-08 18:10:59] |
| John - SC Support - Posts: 38678 |
|
The first thing you need to do is to open your chartbooks and select Edit >> Translate Symbols to Current Service. If you were previously using different symbols, then this will update them to what is needed for the Teton Order Routing Service. If that does not resolve your issue then we would need to see you Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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