Support Board
Date/Time: Mon, 17 Mar 2025 11:32:05 +0000
Sudden Freezing of a Chart
View Count: 381
| [2022-09-08 10:59:00] |
| KXRCap - Posts: 64 |
|
SC - My EuroFX 150 Volume chart has suddenly stopped creating new bars. You can see the bid/ask change but no new bars. I created a new Chartbook and moved the Chart to this still does not work. I deleted my data folder both .dly and .scid files reloaded and still does not work. I also closed out and updated software still does not work. If I open a new Chart with same symbol it works. Chartbook is attached. Please Advise Konrad. |
 EuroFX Chart NotWorking.Cht - Attached On 2022-09-08 10:57:30 UTC - Size: 18.69 KB - 358 views |
| [2022-09-08 11:41:18] |
| Sierra_Chart Engineering - Posts: 18805 |
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We are not seeing any problems at all with that chart: https://www.sierrachart.com/image.php?Image=1662637130442.png New bars are appearing based upon the volume traded. There are a lot of studies on the chart but they are not causing any observable problem. Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-08 11:48:28] |
| KXRCap - Posts: 64 |
|
Hmm Interesting. I just tried saving the Study Collection and opening a fully new chart and it Froze in the same spot. I did duplicate an existing chart changed the symbol and it worked fine. Just have to adjust the parameters. Weird.... Have a good day... Konrad. |
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