Support Board
Date/Time: Mon, 17 Mar 2025 11:32:04 +0000
Rithmic
View Count: 797
| [2022-09-07 17:47:03] |
| User491428 - Posts: 87 |
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today i had problems with sierra, i have rithmic data! suddenly the positions were no longer visible and I had to delete all positions in the order window. one position was apparently still in the system, which I only got to see after about 5 minutes! how can that be?.
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| [2022-09-07 18:04:14] |
| Sierra_Chart Engineering - Posts: 18805 |
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This is not something Sierra Chart has any control over. We cannot provide any explanation at all. We have no control over this, and we do not know what the issue was with the external system Sierra Chart is connected to. And we do not understand this: and I had to delete all positions in the order window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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