Support Board
Date/Time: Tue, 11 Mar 2025 05:10:36 +0000
Verify Trading Account - Interactive Brokers
View Count: 1286
| [2022-09-07 16:38:50] |
| Benutzer4711 - Posts: 35 |
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Hello I got an issue with the trading account verification (non-prof.) via Interactive Brokers. Worked like a charm the months before... connected to IB data & "verified till" date rolled forward (shown on Denali Data Feed Exchanges), all in less than 5 minutes. Now after multiple connects/disconnects the date is not rolling forward... waited for an hour. Please help & thanks in advance |
| [2022-09-07 16:47:38] |
| Sierra_Chart Engineering - Posts: 18739 |
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So there is a problem with the chart not updating? If so refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-08 02:02:25] |
| Benutzer4711 - Posts: 35 |
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Chart is updating. No issues with the software. Im referring to the account verified till date on the webpage where i select the denali datafeeds as I need to connect once a month to proof that I’m a non professional. This one is not updating. **Update** Can be closed. It worked today as intended. Date Time Of Last Edit: 2022-09-08 10:23:30
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| [2023-10-22 04:25:40] |
| Elite trader - Posts: 1 |
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I am trying to verify my non professional data using my interactive brokers account. It’s not working. I have package 12 MBO on Sierra charts. Thanks.
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| [2023-10-23 02:36:28] |
| Sierra_Chart Engineering - Posts: 18739 |
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Follow the instructions here: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-23 07:18:21] |
| Benutzer4711 - Posts: 35 |
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@Elite Trader Make sure you follow the SC instructions to setup the connection & API!! My procedure to verify the account: 1) Its mandatory for me to log in into the live account on TWS to make this work. Wait until TWS is fully running. 2) Once TWS is running start SC I USE A SPECIFIC CHARTBOOK FOR THE FOLLOWING SO MY Rithmic SYMBOLS & CHARTBOOKS DONT GET MESSED UP !! 3) connect to Denali as usual 4) disconnect 5) switch to interactive brokers service 6) wait for 10-15 seconds until everything is running and there are no new messages in the log I wait until all data has been downloaded through interactive (Specific chartbook with only little data to load ;-) ) green light? 7) disconnect 8) connect to rithmic/denali data "Switch Symbol to match service bla bla bla....?" --> DECLINE !! 9) wait for 10-15 seconds until everything is running and there are no new messages in the log 10) check status on the website --> if not updated repeat step 4 to 9 While typing this I did the steps & my account got verified until 22. Nov 2023. Date Time Of Last Edit: 2023-10-23 07:32:09
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| [2023-10-23 15:29:05] |
| John - SC Support - Posts: 38547 |
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Also make sure you are connecting to your live trading account and not a paper trading account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-23 19:08:31] |
| Benutzer4711 - Posts: 35 |
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Right. That’s what I mentioned in step 1
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