Support Board
Date/Time: Mon, 17 Mar 2025 12:09:27 +0000
Real time CME feed for trial account
View Count: 1014
| [2022-09-07 04:24:47] |
| User823497 - Posts: 2 |
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Hello, I just installed the trial SC today and so far, it looks like a great platform. I am trying to add real time data for CME futures and subscribed for the $11/month CME feed but am not getting real time data. Not sure if I need to purchase one of the SC plans. I've spent a couple of hours trying to figure this out and am asking for some assistance or be pointed in the right direction. Thank you
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| [2022-09-07 10:55:29] |
| Sierra_Chart Engineering - Posts: 18805 |
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Yes we do see that you have that exchange active but the problem is this: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-07 13:16:27] |
| User823497 - Posts: 2 |
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Thank you. I did try to link to my IBKR account but did not realize there were more steps required, sorry. My SC account is now linked to my IBKR account (demo, not live) and my SC account has real time data when connected to IBKR. But when SC is connected back to SC Data - All Services, it is 10 min delayed. Does it take some time before real time is activated as I've disconnected/connected, opened/closed, etc. a few times and is still the same. Really appreciate the help. I plan on subscribing to SC with either package 11 or 12 after my trial is up.
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| [2022-09-07 16:42:44] |
| Sierra_Chart Engineering - Posts: 18805 |
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You need to connect Sierra Chart your Live Interactive Brokers account following the instructions here: Interactive Brokers Trading Service: Setup Instructions No it does not take any time. It is immediate. You just need to connect for a second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-07 16:43:10
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