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Date/Time: Thu, 28 Mar 2024 22:19:06 +0000



Sierra Chart stops working during chart trading

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[2013-04-29 14:25:57]
user6275 - Posts: 13

Ok,

I am an avid trader from the chart and we use an automated .dll to enter trade entries. I have recently had an issue when dragging an open order on the chart (w/ chart trade mode on) and if I run the order into traffic or current price I get a pending order error and Sierra Chart will shut down. This is obviously for live orders only. Then I must restart to find the order again or flatten from the DOM. I used to simply get an error message and the order would move back to its original location. Has something changed, or can I compensate in the ASCIL code somewhere?

Much thanks,

[2013-04-29 16:20:25]
Sierra Chart Engineering - Posts: 104368
This is caused by a problem in in the software from TransAct that is used interface to the TransAct systems.

They have provided us a new version and we will be updating it, this week.

This is a serious issue, is unacceptable and it will be resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-04-29 16:20:52

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