Support Board
Date/Time: Mon, 17 Mar 2025 11:30:21 +0000
not able to load chart data when using evaluation account
View Count: 837
| [2022-09-06 18:39:27] |
| Ulie - Posts: 7 |
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I am not able to load chart data when using evaluation account attached screenshot in this ticket. |
 download.png / V - Attached On 2022-09-06 18:39:23 UTC - Size: 7.45 KB - 95 views |
| [2022-09-07 15:06:53] |
| John - SC Support - Posts: 38678 |
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Please select Edit >> Translate Symbols to Current Service and hopefully this resolves your issue. Whenever you change between services, you need to update the symbols. If this does not resolve your issue, then we need to get your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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