Login Page - Create Account

Support Board


Date/Time: Mon, 17 Mar 2025 12:09:28 +0000



Cannot download historical data, but live data works fine

View Count: 416

[2022-09-06 17:49:34]
User269058 - Posts: 9
When I try deleting and redownloading data, I am shown an error box that says "Download failed. Error downloading historical intraday data for [symbol]. Timeout error connecting to server"

then it starts charting data from that moment onward.

I've tried creating a new chartbook and the error persists. I'm not sure what the problem is.
[2022-09-06 19:46:07]
Sierra_Chart Engineering - Posts: 18805
Refer to the information here regarding this:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account