Support Board
Date/Time: Tue, 26 Nov 2024 13:19:11 +0000
Data username/password?
View Count: 1403
| [2014-05-14 20:00:51] |
| User29972 - Posts: 9 |
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I have paid for real-time/historical, but was not given a Barchart username/password. The 'File' menu indicates I am connected, but I can't pull up UPRO.scid. Can you help?
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| [2014-05-14 22:15:48] |
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There is no username and password that is given out. The software automatically receives it. In Sierra Chart you need to choose the service named "SC Exchange Data" in Global Settings >> Data/Trade Service Settings. So do you just need NYSE and NASDAQ stock data? We have not yet released that. It should be released next week. We are going to be working on it over the weekend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-15 12:30:26] |
| User29972 - Posts: 9 |
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Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\eev.scid | 2014-05-15 12:20:39 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-15 12:20:39 Historical data service client indicated that downloads are not enabled. | 2014-05-15 12:20:39 -- Can you tell me how to fix this? Thank you. |
| [2014-05-15 17:20:19] |
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Restart Sierra Chart. Open a chart for that symbol again and then post a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We must see a complete copy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-15 18:59:45] |
| User29972 - Posts: 9 |
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Software version: 1132 | 2014-05-15 18:23:12 Usage end date: 2014-05-21 | 2014-05-15 18:23:12 Enabled for: Advanced Features. | 2014-05-15 18:23:12 Enabled for: Advanced Features 2. | 2014-05-15 18:23:12 Enabled for: Sierra Chart Historical Data Service. | 2014-05-15 18:23:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-15 18:23:12 Active service: SC Exchange Data | 2014-05-15 18:23:12 Time Zone: +00:00:00 (UTC+00) | 2014-05-15 18:23:12 2014-05-15 14:23:12 Local computer clock time | 2014-05-15 18:23:12 2014-05-15 18:23:12 GMT time | 2014-05-15 18:23:12 2014-05-15 18:23:12 Time zone adjusted time | 2014-05-15 18:23:12 Program path: C:\SierraChart\ | 2014-05-15 18:23:12 Data Files path: C:\SierraChart\Data\ | 2014-05-15 18:23:12 OS Version Number: 6.1 | 2014-05-15 18:23:12 Checking for new symbol settings for scbcd | 2014-05-15 18:23:12 HTTP request #1 returned the following error: Windows error code 12007: The server name or address could not be resolved | 2014-05-15 18:23:12 Request for symbol settings MD5 failed. | 2014-05-15 18:23:12 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-15 18:23:19 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\eev.scid | 2014-05-15 18:23:21 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-15 18:23:22 Historical data service client indicated that downloads are not enabled. | 2014-05-15 18:23:22 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\eev.scid | 2014-05-15 18:59:21 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-15 18:59:21 |
| [2014-05-15 19:20:27] |
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Restart Sierra Chart and make sure you are logging into Sierra Chart with the Account name you have logged into this Support Board with. And as we said, stock data is not yet provided with the Sierra Chart data feed, that will be out next week. For now you can get historical data but you need to change the Service to "SC Historical Data" in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-15 19:21:17
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