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Date/Time: Mon, 17 Mar 2025 01:18:37 +0000

How to Post a Message for Support

sierra+rithmic=0

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[2022-09-05 08:15:50] #1 [Go To First Post]
MarcOh - Posts: 171
morning, any suggestion? the same game every monday. I dont get it, and I never will. Broker: bulenox. live feed. denali: yes. package 11: yes. CME pro: no. thx


2022-09-05 09_45_27-NQU2.CME [CB] #2 _ E-Mini Nasdaq-100 (S.png / V - Attached On 2022-09-05 08:14:43 UTC - Size: 116.75 KB - 115 views

[2022-09-05 11:03:55] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18801
You need to activate the CME exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed It is sufficient to activate top of book data for just 1.25 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-05 11:13:26] #3 [Go To First Post]
MarcOh - Posts: 171
Ok, this story I already know, but: why am I the only one with such issues? there is no single one in my trading circles who has such problems. Do you have an explanation for this?

[2022-09-05 12:36:40] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18801
From what we can see from the error message, that error message that says "unknown request" is coming from Rithmic. We do not know why there is a problem. Currently you are not using the Sierra Chart provided Denali Data Feed. You will only begin to use that data feed once you activate the exchange that you need. The market data is coming from Rithmic at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-05 12:37:07

[2022-09-05 13:39:21] #5 [Go To First Post]
MarcOh - Posts: 171
when I take a look at my account control panel, Im still using denali till 20th sept. Am I wrong? I emailed rithmic already. thx a lot

[2022-09-05 14:14:39] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18801
Yes that Service Package is active until the end of the day September 19. However, you do not have any exchanges active so effectively you are not using the Denali Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-05 19:50:42] #7 [Go To First Post]
MarcOh - Posts: 171
But, sir, look: Other traders which are at the same company (prop trading) also dont have choosed any exchange fees from the CME. I still dont get this and Im really sorry to waste your time, but Im the only one with such problems, because sierra chart has classified me as professional. This is not correct, because I signed all documents as non-professional at the beginning. We must finally change this status. Date Time Of Last Edit: 2022-09-05 19:52:38

[2022-09-05 21:11:44] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18801
We will have someone follow up with you regarding this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-06 02:12:27] #9 [Go To First Post]
SC Support - Posts: 1941
Hi MarcOh, the CME's unique requirement of having a Futures Trading Account in order to qualify for discounted Non-Professional Real-time Data Exchange Fees is not new. See the CME's language below, I think you will agree its quite clear. For many years AMP has been opening up small Futures Trading Accounts and now is opening even smaller Accounts for Micro Futures trading, even Stage 5 and Edge Clear are also willing to open small Futures Trading Accounts at least partially to help traders qualify as Non-Professionals for CME Group Market Data. If you wish we can speak about this tomorrow and help further? ----- The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [Note: we know of only the CME having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just CME] From the CME Certification: "The Non-Professional Subscriber must: a. have an active and funded futures trading account; b. be an individual, natural person or small business entity" The solution if you do not have a Futures Trading Account (but would otherwise qualify as a Non-Professional) is described here: Easy Solution to CME Funded Trading Account Requirement

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