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Date/Time: Mon, 17 Mar 2025 02:42:19 +0000



not able to Run 3 connections on the same computer!!

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[2022-09-02 13:45:08]
User475862 - Posts: 31
starting today i am not able to run 3 connections on same computer as before.

the message log says i have 5!!!

updated to latest version and restarted the computer. only 2 connections receiving data the 3rd showing the below error:

SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 5 | 2022-09-02 09:39:39.179


please advise

thanks
[2022-09-02 14:13:44]
Sierra_Chart Engineering - Posts: 18801
If it shows 5 there must be 5 connections that you are not aware of.

We would recommend going through all instances of Sierra Chart running on the computer and reconnecting all of them:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-02 14:14:09
[2022-09-02 15:11:16]
User475862 - Posts: 31
not sure why it is showing 5!
nothing different than what I had prior to yesterday.
disconnected all 3 and reconnected 2 works the third does not .

only difference I ran SC on laptop yesterday by disconnecting the SC on desktop. i closed all SC on laptop and restarted it to make sure no connection is still hanging in the background.

om desktop did the same restarted, 2 connections work fine the third shows 5 connection!!
[2022-09-02 16:07:52]
Sierra_Chart Engineering - Posts: 18801
We are not sure about this at this time. We will follow up on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-03 21:59:33]
Sierra_Chart Engineering - Posts: 18801
We want you to disconnect all instances of Sierra Chart. File >> Disconnect.

Connect one of them at a time. File >> Connect to Data Feed.

Just one at a time.

When you connect a single instance, go to the Trade >> Trade Service Log. There will be messages like this:


SC Data - All Services | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-03 17:58:36.463
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 17:58:36.463

We want you to provide these messages for each instance.

You can select them, and copy them with Edit >> Copy Selection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-03 22:00:29
[2022-09-04 03:37:24]
User475862 - Posts: 31
Trade Service log instance 1:
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:37.662
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:37.662
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:39.092
SC Data - All Services | MaxConnectionsForSameDevice = 1, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:39.092
SC Data - All Services (Market Orders Data) | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:39.092
SC Data - All Services (Market Orders Data) | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:39.092
Interactive Brokers | Requesting Open orders. | 2022-09-03 23:31:39.621
Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:31:39.621
Interactive Brokers | Received Open orders end message. | 2022-09-03 23:31:39.625
TradeActivity files query time: 0.054659 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:31:39.676
Interactive Brokers | Requesting historical order fills for account U351*. Starting date: 20220901-00:00:00 | 2022-09-03 23:31:39.676
Interactive Brokers | Received 32 historical order fills from TWS. | 2022-09-03 23:31:39.711
RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-09-01, 2022-09-02, . MostRecentFileNameSearched: TradeActivityLog_2022-09-02_UTC.U3515243.data. DuplicateRecordsRemovedCount: 32. OriginalRecordsToInsertCount: 32. RecordsToInsertCount: 0 | 2022-09-03 23:31:41.619
TradeActivity files query time: 1.908310 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:31:41.619
Interactive Brokers | Requesting Open orders. | 2022-09-03 23:31:49.670
Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:31:49.670
Interactive Brokers | Received Open orders end message. | 2022-09-03 23:31:49.671

Trade Service log instance 2:

SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:34:36.125
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 | 2022-09-03 23:34:36.125
Interactive Brokers | Requesting Open orders. | 2022-09-03 23:34:38.270
Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:34:38.270
Interactive Brokers | Received Open orders end message. | 2022-09-03 23:34:38.277
TradeActivity files query time: 0.048285 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:34:38.319
Interactive Brokers | Requesting historical order fills for account U301*. Starting date: 20220901-00:00:00 | 2022-09-03 23:34:38.319
Interactive Brokers | Received 30 historical order fills from TWS. | 2022-09-03 23:34:38.516
RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-09-01, 2022-09-02, . MostRecentFileNameSearched: TradeActivityLog_2022-09-02_UTC.U3010491.data. DuplicateRecordsRemovedCount: 30. OriginalRecordsToInsertCount: 30. RecordsToInsertCount: 0 | 2022-09-03 23:34:38.899
TradeActivity files query time: 0.383659 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:34:38.899

Trade Service log instance 3:

SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:35:47.311
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-09-03 23:35:47.311
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:36:18.030
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-09-03 23:36:18.030
[2022-09-04 08:30:41]
Sierra_Chart Engineering - Posts: 18801
We know what the problem is. We are resolving now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-04 08:30:46
[2022-09-04 22:14:37]
User475862 - Posts: 31
i looks like it's working now

SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-04 17:58:00.918
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 3 | 2022-09-04 17:58:00.918

Thanks

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