Support Board
Date/Time: Mon, 17 Mar 2025 01:21:23 +0000
not able to Run 3 connections on the same computer!!
View Count: 661
| [2022-09-02 13:45:08] |
| User475862 - Posts: 31 |
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starting today i am not able to run 3 connections on same computer as before. the message log says i have 5!!! updated to latest version and restarted the computer. only 2 connections receiving data the 3rd showing the below error: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 5 | 2022-09-02 09:39:39.179 please advise thanks |
| [2022-09-02 14:13:44] |
| Sierra_Chart Engineering - Posts: 18801 |
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If it shows 5 there must be 5 connections that you are not aware of. We would recommend going through all instances of Sierra Chart running on the computer and reconnecting all of them: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-02 14:14:09
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| [2022-09-02 15:11:16] |
| User475862 - Posts: 31 |
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not sure why it is showing 5! nothing different than what I had prior to yesterday. disconnected all 3 and reconnected 2 works the third does not . only difference I ran SC on laptop yesterday by disconnecting the SC on desktop. i closed all SC on laptop and restarted it to make sure no connection is still hanging in the background. om desktop did the same restarted, 2 connections work fine the third shows 5 connection!! |
| [2022-09-02 16:07:52] |
| Sierra_Chart Engineering - Posts: 18801 |
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We are not sure about this at this time. We will follow up on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-03 21:59:33] |
| Sierra_Chart Engineering - Posts: 18801 |
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We want you to disconnect all instances of Sierra Chart. File >> Disconnect. Connect one of them at a time. File >> Connect to Data Feed. Just one at a time. When you connect a single instance, go to the Trade >> Trade Service Log. There will be messages like this: SC Data - All Services | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-03 17:58:36.463 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 17:58:36.463 We want you to provide these messages for each instance. You can select them, and copy them with Edit >> Copy Selection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-03 22:00:29
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| [2022-09-04 03:37:24] |
| User475862 - Posts: 31 |
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Trade Service log instance 1: SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:37.662 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:37.662 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:39.092 SC Data - All Services | MaxConnectionsForSameDevice = 1, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:39.092 SC Data - All Services (Market Orders Data) | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:31:39.092 SC Data - All Services (Market Orders Data) | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-03 23:31:39.092 Interactive Brokers | Requesting Open orders. | 2022-09-03 23:31:39.621 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:31:39.621 Interactive Brokers | Received Open orders end message. | 2022-09-03 23:31:39.625 TradeActivity files query time: 0.054659 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:31:39.676 Interactive Brokers | Requesting historical order fills for account U351*. Starting date: 20220901-00:00:00 | 2022-09-03 23:31:39.676 Interactive Brokers | Received 32 historical order fills from TWS. | 2022-09-03 23:31:39.711 RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-09-01, 2022-09-02, . MostRecentFileNameSearched: TradeActivityLog_2022-09-02_UTC.U3515243.data. DuplicateRecordsRemovedCount: 32. OriginalRecordsToInsertCount: 32. RecordsToInsertCount: 0 | 2022-09-03 23:31:41.619 TradeActivity files query time: 1.908310 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:31:41.619 Interactive Brokers | Requesting Open orders. | 2022-09-03 23:31:49.670 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:31:49.670 Interactive Brokers | Received Open orders end message. | 2022-09-03 23:31:49.671 Trade Service log instance 2: SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:34:36.125 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 | 2022-09-03 23:34:36.125 Interactive Brokers | Requesting Open orders. | 2022-09-03 23:34:38.270 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-03 23:34:38.270 Interactive Brokers | Received Open orders end message. | 2022-09-03 23:34:38.277 TradeActivity files query time: 0.048285 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:34:38.319 Interactive Brokers | Requesting historical order fills for account U301*. Starting date: 20220901-00:00:00 | 2022-09-03 23:34:38.319 Interactive Brokers | Received 30 historical order fills from TWS. | 2022-09-03 23:34:38.516 RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-09-01, 2022-09-02, . MostRecentFileNameSearched: TradeActivityLog_2022-09-02_UTC.U3010491.data. DuplicateRecordsRemovedCount: 30. OriginalRecordsToInsertCount: 30. RecordsToInsertCount: 0 | 2022-09-03 23:34:38.899 TradeActivity files query time: 0.383659 seconds. Entries: 0. Current queries: 1 | 2022-09-03 23:34:38.899 Trade Service log instance 3: SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:35:47.311 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-09-03 23:35:47.311 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-03 23:36:18.030 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-09-03 23:36:18.030 |
| [2022-09-04 08:30:41] |
| Sierra_Chart Engineering - Posts: 18801 |
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We know what the problem is. We are resolving now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-04 08:30:46
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| [2022-09-04 22:14:37] |
| User475862 - Posts: 31 |
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i looks like it's working now SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-04 17:58:00.918 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 3 | 2022-09-04 17:58:00.918 Thanks |
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