Support Board
Date/Time: Mon, 17 Mar 2025 01:21:24 +0000
Data download issue
View Count: 394
| [2022-09-02 07:43:45] |
| test99 - Posts: 26 |
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Just started sierrachart version 2431 and unable to download data from denali. I am using AMP and CQG for trade execution. and, just fyi, second instance of sierra has rhythnic for trading and and sierra denali for data. the second instance works fine. Apparantly, the issue is when using denali and cqg together in my case. |
| [2022-09-02 07:45:19] |
| test99 - Posts: 26 |
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Downgraded to version 2425 and have the same problem. I guess it is on your server side.???
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| [2022-09-02 08:08:33] |
| Sierra_Chart Engineering - Posts: 18801 |
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Refer to this post: Can't download historical data on Denali feed | Post: 319027 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 08:52:56] |
| test99 - Posts: 26 |
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Well.... I have 2 instances of sierra running. 1. Denali (F.US.MESU22 symbol) plus CQG for execution 2. Denali (ESU2.CME symbol) plus rhythmic for execution Both instances have been running on the same system, using the same routher and the same firewall with ports opened as you suggested in the guide. Both instances have worked without any issues for months. I just started them few hours ago after a 5 days break and instance #1 unable to download data but instance number 2 works just fine. suggestion above is not applicable in my case |
 SierraError.PNG / V - Attached On 2022-09-02 08:43:59 UTC - Size: 1.54 KB - 104 views Attachment Deleted. |
| [2022-09-02 08:56:10] |
| Sierra_Chart Engineering - Posts: 18801 |
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Related to the error that you have posted above, you need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 09:58:13] |
| test99 - Posts: 26 |
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Totally my error. Thank you guys.
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